200+
DELEGATES
15+
SPONSORS & PARTNERS
20+
SPEAKERS
100+
AWARDS
30+
MEDIA PARTNERS

Nominations
ends on 23 August 2024

Explore sponsorship
opportunities

What is World CX Summit?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place at strategic locations across the world.

The Summit features exciting keynotes, enterprise use-cases, product showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations that will eventually determine the future of Customer Experience and its applications.

World CX Summit is connecting global CX experts and technology providers with pre-qualified CEOs, Heads of CX, Chief Digital Officers, CIOs, CMOs, Chief Innovation Officers, Chief Technology Officers, Heads of Digital Transformation, Heads of Product Development -- all under one roof.

Nominations
ends on 23 August 2024

Explore sponsorship
opportunities

THEMES IN FOCUS

Want to explore sponsorship opportunities at
World CX Summit?

Showcase your brand, thought leadership, launch your latest products and win business at the ultimate platform for tech innovation.

SPEAKERS

Gurpreet is a seasoned Customer Experience, Service Delivery, Operations & Process Excellence Professional, across the Ecommerce, Telecom and DTH industries. He is keenly interested in CX Design & Strategy and Reducing Customer effort through Tech interventions and Process optimization / simplification. He believes in placing the "Customer" at the nucleus of all Processes and Systems within the organization.

GURPREET JOLLY

Head - Customer Experience Operations & Service Delivery

Deepak currently leads Strategy & Customer Experience for the Food business at Swiggy. He comes with 12 years of experience across food tech and management consulting.

Deepak Maloo

AVP, Food Strategy, Customer Experience & Restaurant Experience

Priya Chakravarthy has 24 years of experience in the service industry, specializing in digital customer experiences. She has established comprehensive ecosystems and frameworks for complex business processes. Priya has led transformative projects that tripled cost efficiency, revenue, and customer satisfaction, showcasing her strong leadership and stakeholder management skills.

Priya Chakravarthy

Vice President - Experience

Nikhil Godbole serves as the Group Head of Customer Service at Jupiter.money, a prominent digital money management platform in India. With extensive experience spanning over 2 decades in customer relations and service management, Nikhil plays a pivotal role in ensuring exceptional customer experiences across all touchpoints.

Nikhil Godbole

Group Head of Customer Service

Rahul brings with him an experience of 15 years in Marketing, Sales and Operations. He leads the MarTech function at Narayana Health and responsible for creating and driving the Digital roadmap for Narayana including Digital Marketing, Customer Acquisition & Lifecycle Management and creating unified digital journey for consumers for Narayana ecosystem.

Rahul Poddar

Country Head Martech

Deepak Nayak leads Customer Experience at Gameskraft. With over 24 years of experience in Technology, E-commerce, Consulting, and Automotive industries, he is a strategic business leader and problem solver. Deepak has a proven track record of driving high-impact outcomes, building high-performing teams, and future-proofing businesses.

Deepak Nayak

Sr Vice President - Customer Experience

Working as Director CX at Samsung Research India, Satish Patil leads UX team creating AI drive experiences for smartphone, Smart Homes & wearable products. In his career, Satish has worked many global brands across consumer electronics, Automotive, Healthcare domains building teams for UX, Consumer research and Industrial Design.

Satish Patil

Director - CX

Avijit is a seasoned leader at Flipkart, leading the customer experience transformation for one of the largest e-commerce players. He and his team are solving India specific innovations & building product & solutions to enable commerce for millions of Indians.

Avijit Mohapatra

Head of CX transformation

HAPPENINGS

TESTIMONIALS

See what clients say about our events

Gold Partner

Silver Partner

Lanyard Partner

Bronze Partner

Exhibitors

Official Event Tech Partner

Official Print Media Partner

Want to explore sponsorship opportunities at
World CX Summit?

Showcase your brand, thought leadership, launch your latest products and win business at the ultimate platform for tech innovation.

WHO WILL YOU MEET?

  • Heads of CX
  • Heads of Customer Relations
  • Heads of Customer Service
  • Heads of Customer Loyalty
  • Heads of Contact Centre
  • Heads of Product Development and Innovation
  • Heads of Customer Operations
  • Heads of UX
  • Chief Digital Heads/Technology Heads
  • Heads of Marketing
  • Heads of Consumer Insights and Analytics
  • CXOs and Senior Management (CEOs, COOs, CDOs, CTOs, CMOs)
  • Manufacturing
  • Retail & CPG
  • BFSI
  • Transport & Logistics
  • E-Commerce
  • Fintech Payments & Gateways
  • Hospitality
  • Utilities
  • Tourism
  • Aviation
  • Pharma & Healthcare
  • OTT

Event Managed by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.