Afdhal Nayan is the Chief Transformation Officer of Malaysia Digital Economy Corporation (MDEC). His main responsibilities are to drive forward MDEC reinvent mission and accelerate capability building to realize the aspirations of tthe Malaysia Digital Economy Blueprint (MyDigital).

Afdhal Nayan

Chief Transformation Officer,

Malaysia Digital Economy Corporation (MDEC)

Malaysia

Allan Tumbaga has experience in both local and international banking, particularly in corporate communications, product management and brand management.

Allan Tumbaga

Senior Vice President and Chief Customer Marketing Officer,

Pru Life UK

Philippines

Sourabh is a well-rounded IT leader with experience across IT Strategy, Management & Transformation along with strong practical experience in IT Service Delivery, IT Service Design and Organisational Change Management including offshoring & restructuring.

Sourabh Chitrachar

Regional VP- IT Strategy & Transformation,

Liberty Mutual Insuarance

Singapore

Rachel is a seasoned digital business leader and customer experience expert with over two decades of experience in the financial services management sector in both Singapore and China.

Rachel Chen

Chief Digital Officer,

Aviva Singlife

Singapore

Tomasz started his career in Poland as an entrepreneur, then turned into a consultant. After working across multiple industries and countries, he now serves as Chief Digital and Transformation Officer at AXA in Singapore.

Tomasz Kurczyk

Chief Digital and Transformation Officer,

AXA Insurance

Singapore

Chatrudee is Head of Customer Experience at Krungsri Bank, Thailand with more than 20-year experience in Banking both Local and international banks and 5-year experience specifically in Customer-Centric transformation and CX in the Banking sector.

Chatrudee Ngamvalairatt

EVP, Customer Experience Management,

Bank Of Ayudhya (Krungsri Bank)

Thailand

Sarat Mohanty is a senior global digital business leader with over two decades of experience in Banking & Corporate sector across Asia Pacific, Middle East, Africa, Europe & Americas.

Sarat Mohanty

Head Global Supply Chain Finance Customer Implementation, Transaction Banking,

Standard Chartered Bank

Singapore

He is a customer experience evangelist by soul and profession for the last 14 years in multiple markets that uses insight and technology in an inclusive way to make customers loyal.

Mujtanibul Ahmed Sakib

Division Customer Experience Director,

Wing Bank

Cambodia

Jennifer has more than 20 years of experience helping companies recreate their digital capabilities to achieve a sustainable competitive advantage.

Jennifer Villalobos

Chief Digital and Technology Officer,

Prudential Life Assurance Public Company Ltd

Thailand

He is well regarded in the financial services industry as an all-rounder and go-to-individual, having held several senior executive leadership positions across various leading financial institutions over the last 27 years.

Steven WONG Weng Leong

Chief Digital & Global Banking Strategist,

China Construction Bank (Malaysia) Berhad

Malaysia

Mukesh is leading Retail Digital Business Transformation for Techcombank Vietnam. Together with a diverse mix of business leaders, senior product owners, data & technology team – he is responsible for driving digital transformation & change programs for the bank. Mukesh has close to two decades of experience in the Banking and Financial Services industry in Asia markets.

Mukesh Pilania

Digital Business Transformation,

Techcombank

Vietnam

Mohamed began his ING career with ING Direct France in 2006, before taking on several positions in Amsterdam including product manager, innovation program manager and Head of Business Development for Challengers & Growth Markets from 2011 to 2018.

Mohamed Keraine

Head of Retail, Philippines & Head of Retail Development Asia,

ING

Singapore

Dan is a Business Transformation Professional with years of leadership experience in reshaping an organization's PEOPLE, PROCESS and TECHNOLOGY domains through Customer Experience Management, Process Improvement and Innovation.

Dan Ramirez

Head of Business Excellence (AVP),

Insular Life Assurance Co., Ltd.

Philippines

Marouen Zelleg

Senior Director,

OutSystems

Singapore

Nabhan has over 14 years of banking experience, supporting with Master degree in banking- finance & certified lean Six Sigma BB, PMD, Data Analysis, Operational CEM Certification Design Thinking & scram.

Khaled Nabhan

Head of Customer Experience,

Bank Audi EG

Egypt

Ramu brings over 18 years of expertise in information technology, enterprise architecture, product development, IT Operations, innovation and security from the banking and telco industries.

Arivuvel Ramu

Group Chief Technology Officer,

Tonik

Singapore

Riva is a technology expert and bridges business needs to technical capabilities, addressing pain points with strategic solutions that both Business and IT can drastically benefit from. She is also an evangelist and loves doing live demos, such as creating apps from scratch in minutes using low code.

Riva Uy

Solution Architect Manager,

OutSystems

Singapore

20+ years of professional experience with various agencies accountable for leading the change & driving growth through ‘big idea’ development, execution, management and analysis of innovative, results-oriented conventional and digital marketing campaigns and promotions.

Khalid Raheel

Chief Marketing Officer,

PT Bank Amar Indonesia Tbk

Indonesia

Strategic Customer engagement practitioner for 16 years. Serving all operational layers and channels, managing operations in close collaboration with Supply chain, Logistics, Marketing and IT. With focus expertise on process improvement, service level enhancement and Customer Experience.

Pepper Cubelo

Customer Experience Division Head,

RCBC Bankard Services Corporation

Philippines

Mr. Khwanchai specialties lie in the areas of business process improvement and automation, customer experience management, innovation, and digital transformation – related roles with leading Banking and Manufacturing industry, where he concurrently earned his M.Eng and B.Eng in Engineering and Executive mini MBA Studies and his Lean Six Sigma Black Belt.

Khwanchai Huailuk

Head of Digital Business Development Operations,

Government Savings Bank

Thailand

Alexander has over 16 years of experience working on various assignments where he drive data and analytics strategy roadmap implementation. His current responsibilities include managing end-to-end data and analytics spectrum and he also manages data-driven transformation projects through the application of Machine Learning, Advanced Analytics, and Business Intelligence

Alexander Martinus Christian

AVP Data Analytics,

Sun Life

Indonesia

A versatile Pricing professional and an international speaker with global exposure and thrives in a challenging environment. Have led global projects in many countries to lead local organizations for their Business & Process Transformation.

Sonny Supriyadi

SVP - Head, Pricing and Data Analytics,

Maybank

Indonesia

Michael is a seasoned, innovative marketer focused on driving efficiencies and improved ROI through the enhanced use of data, analytics and content marketing. He is responsible for defining and delivering the GTM Strategy per industry and driving growth and value for customers across key stages of their lifecycle.

Michael Plimsoll

Snr. Director, Industry Strategy & Marketing,

Sitecore

London

With over 20 years of experience in cutting-edge software, Gavin has been a trusted voice and problem solver to countless enterprises across a diverse range of industries.

Gavin Neil Olsen

Regional Manager, FSI,

Sitecore

Singapore

Alicia helps companies create workflows to streamline operations across the enterprise and re-imagine the art of the possible in customer experience. She has worked across the region for the last 9 years.

Alicia Calin

Solutions Specialist, Customer Workflows, Asia,

Servicenow

Singapore

Aditya helps organizations through large scale “Transformational Journey” to build new digital capabilities, (Cloud, Blockchain, Hyper-automation, AI/ML) there by creating tremendous value for organizations.

Aditya Deuskar

VP, Digital Strategy and Transformation,

Teleperformance

India

Andrew comes with 25 years’ experience in helping clients utilize solutions for their success. From working on customer sites as a consultant and trusted advisor, to trailblazing sales of emerging technologies, Andrew relishes the challenge of executing a plan and nurturing the talent to do so.

Andrew Fenton

Chief Sales Officer EMEA & APAC

Creatio

London

Landon works with both customers and prospects to understand their strategies and CX measurement architecture to ensure they are delivering exceptional experiences to their customers and employees. Prior to UserTesting, he worked on the Customer Experience Solutions team at Forrester Research where he consulted for organizations on CX best practices and strategies.

Landon Barnes

Principal Solutions Consultant

UserTesting

United States

Anthony is a Senior Solutions Consultant for UserTesting, he worked as a Customer Experience Analyst and Sales Engineer for ForeSee where he consulted organizations on CX best practices and strategies specializing in the Financial Services industry.

Anthony Rogalski

Solutions Consultant

UserTesting

United States

Ragie Redrada

Sales Manager - Freshworks

i4 asia