Where CX Leaders
Shape What's Next
World CX Summit is India's leading customer experience conference — a high-impact, invite-led event where 400+ senior CX leaders, digital innovators and enterprise technology providers converge to set the agenda for the future of CX.
Taking place on 4 June 2026 in Bengaluru, the Summit brings together the brightest minds across AI, omnichannel, personalisation and digital transformation — through power-packed keynotes, real-world enterprise use-cases, live product showcases, C-suite panel discussions and hands-on CX tech talks.
World CX Summit is the definitive platform for CEOs, Heads of CX, Chief Digital Officers, CIOs, CMOs and Heads of Digital Transformation to benchmark strategies, forge high-value connections and engage directly with the technology leaders reshaping the next era of customer experience.
Past Speakers
Who Shaped the Conversation
Key Conversations
Eight high-impact discussion tracks driving the agenda — from AI strategy to human empathy, these are the conversations shaping the future of CX.
Not Just Talks.
Built for Impact.
One full day designed to move you — from the opening keynote to the final handshake. Every format is engineered to deliver insight you can act on, connections that actually matter, and a front-row view of where CX is heading next.
Whether you're here to benchmark your CX strategy, discover the technologies redefining customer experience, or build relationships with the leaders shaping it — this is where it happens. No filler. No generic panels. Just real conversations, real decisions, and real impact.
Showcase Your Brand
to India's Top
CX Decision-Makers
Win business, launch products, and build thought leadership at the most senior CX gathering in India.
CX Intelligence
What Attendees
Say About Us
We're loving the energy, the excitement, and the enthusiasm this event is creating. The delegates are asking very pertinent questions, which is fantastic because it means the pre-qualification of delegates has been done very well.
The special thing about the World CX Summit is the opportunity to interact with some of the best thought leaders in the industry. Engaging with them and gaining their insights is incredibly valuable.
The World CX Summit was phenomenal in achieving its purpose and opening numerous opportunities, not just for us but for the entire industry. Thank you for organizing such a brilliant event that exceeded all expectations.
The World CX Summit was well-curated, providing us with valuable interactions. The discussions were well-coordinated and expertly moderated, making the event truly worthwhile.
Amazing experience, great ecosystem, every moment is a gain here!
I am having a great experience at the summit today, especially with the opportunity to meet all these leaders and listen to their insights. It has been particularly rewarding.
We're loving the energy, the excitement, and the enthusiasm this event is creating. The delegates are asking very pertinent questions, which is fantastic because it means the pre-qualification of delegates has been done very well.
The special thing about the World CX Summit is the opportunity to interact with some of the best thought leaders in the industry. Engaging with them and gaining their insights is incredibly valuable.
The World CX Summit was phenomenal in achieving its purpose and opening numerous opportunities, not just for us but for the entire industry. Thank you for organizing such a brilliant event that exceeded all expectations.
The World CX Summit was well-curated, providing us with valuable interactions. The discussions were well-coordinated and expertly moderated, making the event truly worthwhile.
Amazing experience, great ecosystem, every moment is a gain here!
I am having a great experience at the summit today, especially with the opportunity to meet all these leaders and listen to their insights. It has been particularly rewarding.
We're loving the energy, the excitement, and the enthusiasm this event is creating. The delegates are asking very pertinent questions, which is fantastic because it means the pre-qualification of delegates has been done very well.
The special thing about the World CX Summit is the opportunity to interact with some of the best thought leaders in the industry. Engaging with them and gaining their insights is incredibly valuable.
The World CX Summit was phenomenal in achieving its purpose and opening numerous opportunities, not just for us but for the entire industry. Thank you for organizing such a brilliant event that exceeded all expectations.
The World CX Summit was well-curated, providing us with valuable interactions. The discussions were well-coordinated and expertly moderated, making the event truly worthwhile.
Amazing experience, great ecosystem, every moment is a gain here!
I am having a great experience at the summit today, especially with the opportunity to meet all these leaders and listen to their insights. It has been particularly rewarding.