World CX Summit & Awards

What is World CX Summit?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place at strategic locations across the world.

The Summit features exciting keynotes, enterprise use-cases, product showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations that will eventually determine the future of Customer Experience and its applications.

World CX Summit is connecting global CX experts and technology providers with pre-qualified CEOs, Heads of CX, Chief Digital Officers, CIOs, CMOs, Chief Innovation Officers, Chief Technology Officers, Heads of Digital Transformation, Heads of Product Development -- all under one roof.

Nominations
ends on 8th May 2024

Explore sponsorship
opportunities

THEMES IN FOCUS

Want to explore sponsorship opportunities at
World CX Summit?

Showcase your brand, thought leadership, launch your latest products and win business at the ultimate platform for tech innovation.

SPEAKERS

Rajesh Dogra is the CXO-Chief Customer Experience Officer for Air India - worldwide. He is responsible for a complete transformation of Air India customer experience. He has taken and led several initiatives to improve products and services and bring in cultural transformation focusing on customer centricity and customer obsession across all customer touch points such as airports, inflight, and arrivals.

Rajesh Dogra

Chief Customer Experience Officer,

Air India

Leadership experience in Consumer Service Startup, Strategy, Products, Digitalization, Field Operations, Service Business Development, Service Channel Development & Team Management. Proficient in exploring and Innovating customer service strategies, moving from traditional to digital ways, developing service as vertical, new markets, managing product promotion, accelerating growth & achieving desired service project goals.

Digamber Bahuguna

Chief Experience Officer,

Airtel Business

Heads the CX vertical of State Bank of India. Overseeing several new initiatives in transforming the Customer Experience journeys in the bank.

Ravi Kumar MAJUMDAR

Chief General Manager & Chief Customer Experience Officer,

State Bank of India

Ashish comes with over 20+ years of multi-cultural experience. Possesses Greenfield Launch, Sales and Marketing Leadership, Strategy, Commercial (Product and Pricing), Business Development & Digital Transformation experience having held Pan-India, Regional and Circle Operations roles.

Ashish Pande

Chief Marketing Officer,

Adani Electricity Mumbai Ltd.

Dynamic, creative, industrious Technology Leader with 17 years of experience in delivering products & platforms from 0 to 1 and scaling to millions for B2B enterprises and B2C consumers. Building Fast Fashion, Lifestyle, Beauty Brands and leading Omni Channel at Reliance Retail as CTPO. Hands-on PMF, PDE leader with expertise in product strategy, product management, development, design, pricing, gtm, program management, customer success, and growing revenue. He delivered a series of successes by growing product-led businesses to billion-dollar revenue and adoption by 30x.

Suman Guha

Chief Product Technology Officer,

Reliance Retail

As the CMO of Paisabazaar, Sachin spearheads the company's marketing efforts, playing a pivotal role in enhancing brand visibility, customer engagement, and revenue generation. With over 15 years of experience, Sachin is an accomplished marketer with a proven track record of driving business growth through strategic and innovative marketing campaigns.

Sachin Vashishtha

Chief Marketing Officer,

Paisabazaar

Experienced multi-domain leader with proficiency across Banking, Fintech, Telecom and Enterprise Solutions. Demonstrated ability to craft, execute, and market pivotal strategies blending technology and commerce. A recognized authority in devising end-to-end 'Concept to Market' and 'Digital Transformation' strategies. Empowers commercially viable product creation, driven by cutting-edge tech trends, market dynamics, and organizational foresight.

Keshav Evani

President - Digital Banking,

Yes Bank

Lavanya is a distinguished leader, renowned for her results-driven leadership style. Her extensive experience, spanning two decades, has been marked by strategic collaborations and notable tenures in senior roles within the fast-paced worlds of e-commerce, retail, telecom, and IT. At the helm of Zivame as the Chief Operating Officer, Lavanya's vision and direction are propelling the company to new heights.

Lavanya Pachisia

Chief Operating Officer,

Zivame

HAPPENINGS

World CX Summit 2022| Hear from renowned experts on the best practices to achieve optimum results in a fast-moving digital world!

Power
Networking

Hear from global CX, Marketing & Tech experts on the best practices to make CX an integral part of any business and create customer-first experiences in a fast-moving digital world.
It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advance CX strategies & approaches.

World CX Summit 2022 | Emerging technologies, when used together have the potential to revolutionize industries.

Keynote
Presentation

Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys.
Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

Panel
Discussions

Brainstorm and exchange ideas with some of the greatest minds in CX & related fields. Our panels include the likes of seasoned, experienced and accomplished veterans from varied sectors looking to form a bridge between CX and businesses.

Product
Showcase

The summit features presentations, use-case studies and educational sessions by global technology providers who are showcasing their latest innovations designed with the primary focus of enabling businesses and organizations to adopt robust CX strategies/solutions.

TESTIMONIALS

See what clients say about our events

Amazing experience, great ecosystem, every moment is a gain here!

Energetic, exciting, educative!

Exciting, thought leadership, lot of learning!

Brilliant event, beyond expectations, !phenomenal

Lead Partner

Platinum Partner

Gold Partners

Awards Partner

Bronze Partner

Prime Media Partner

AI/ABM Partner

Official Print Media Partner

Official Digital PR Distribution Partner

Media Partners

Want to explore sponsorship opportunities at
World CX Summit?

Showcase your brand, thought leadership, launch your latest products and win business at the ultimate platform for tech innovation.

WHO WILL YOU MEET?

ATTENDEE PROFILE

Heads of CX
Heads of Customer Relations
Heads of Customer Service
Heads of Customer Loyalty
Heads of Contact Centre
Heads of Product Development and Innovation

Heads of Customer Operations
Heads of UX
Chief Digital Heads/Technology Heads
Heads of Marketing
Heads of Consumer Insights and Analytics
CXOs and Senior Management (CEOs, COOs, CDOs, CTOs, CMOs)

INDUSTRY SECTORS

Manufacturing
Retail & CPG
BFSI
Transport & Logistics
E-Commerce
Fintech Payments & Gateways

Hospitality
Utilities
Tourism
Aviation
Pharma & Healthcare
OTT

Event Managed by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.

Reimagine Experiences, Redefine Loyalty

What is World CX Summit?

THEMES IN FOCUS

Want to explore sponsorship opportunities at
World CX Summit?