World CX Summit & Awards | Sep 19, 2024

What is World CX Summit?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place at strategic locations across the world.

The Summit features exciting keynotes, enterprise use-cases, product showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations that will eventually determine the future of Customer Experience and its applications.

World CX Summit is connecting global CX experts and technology providers with pre-qualified CEOs, Heads of CX, Chief Digital Officers, CIOs, CMOs, Chief Innovation Officers, Chief Technology Officers, Heads of Digital Transformation, Heads of Product Development -- all under one roof.

Nominations
ends on 23 August 2024

Explore sponsorship
opportunities

THEMES IN FOCUS

Want to explore sponsorship opportunities at
World CX Summit?

Showcase your brand, thought leadership, launch your latest products and win business at the ultimate platform for tech innovation.

PAST SPEAKERS

Gurpreet is a seasoned Customer Experience, Service Delivery, Operations & Process Excellence Professional, across the Ecommerce, Telecom and DTH industries. He is keenly interested in CX Design & Strategy and Reducing Customer effort through Tech interventions and Process optimization / simplification. He believes in placing the "Customer" at the nucleus of all Processes and Systems within the organization.

GURPREET JOLLY

Head - Customer Experience Operations & Service Delivery

Deepak currently leads Strategy & Customer Experience for the Food business at Swiggy. He comes with 12 years of experience across food tech and management consulting.

Deepak Maloo

AVP, Food Strategy, Customer Experience & Restaurant Experience

Priya Chakravarthy has 24 years of experience in the service industry, specializing in digital customer experiences. She has established comprehensive ecosystems and frameworks for complex business processes. Priya has led transformative projects that tripled cost efficiency, revenue, and customer satisfaction, showcasing her strong leadership and stakeholder management skills.

Priya Chakravarthy

Vice President - Experience

Nikhil Godbole serves as the Group Head of Customer Service at Jupiter.money, a prominent digital money management platform in India. With extensive experience spanning over 2 decades in customer relations and service management, Nikhil plays a pivotal role in ensuring exceptional customer experiences across all touchpoints.

Nikhil Godbole

Group Head of Customer Service

Rahul brings with him an experience of 15 years in Marketing, Sales and Operations. He leads the MarTech function at Narayana Health and responsible for creating and driving the Digital roadmap for Narayana including Digital Marketing, Customer Acquisition & Lifecycle Management and creating unified digital journey for consumers for Narayana ecosystem.

Rahul Poddar

Country Head Martech

Deepak Nayak leads Customer Experience at Gameskraft. With over 24 years of experience in Technology, E-commerce, Consulting, and Automotive industries, he is a strategic business leader and problem solver. Deepak has a proven track record of driving high-impact outcomes, building high-performing teams, and future-proofing businesses.

Deepak Nayak

Sr Vice President - Customer Experience

Working as Director CX at Samsung Research India, Satish Patil leads UX team creating AI drive experiences for smartphone, Smart Homes & wearable products. In his career, Satish has worked many global brands across consumer electronics, Automotive, Healthcare domains building teams for UX, Consumer research and Industrial Design.

Satish Patil

Director - CX

Avijit is a seasoned leader at Flipkart, leading the customer experience transformation for one of the largest e-commerce players. He and his team are solving India specific innovations & building product & solutions to enable commerce for millions of Indians.

Avijit Mohapatra

Head of CX transformation

HAPPENINGS

World CX Summit 2022| Hear from renowned experts on the best practices to achieve optimum results in a fast-moving digital world!

Power
Networking

Hear from global CX, Marketing & Tech experts on the best practices to make CX an integral part of any business and create customer-first experiences in a fast-moving digital world.
It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advance CX strategies & approaches.

World CX Summit 2022 | Emerging technologies, when used together have the potential to revolutionize industries.

Keynote
Presentation

Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys.
Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

Panel
Discussions

Brainstorm and exchange ideas with some of the greatest minds in CX & related fields. Our panels include the likes of seasoned, experienced and accomplished veterans from varied sectors looking to form a bridge between CX and businesses.

Product
Showcase

The summit features presentations, use-case studies and educational sessions by global technology providers who are showcasing their latest innovations designed with the primary focus of enabling businesses and organizations to adopt robust CX strategies/solutions.

TESTIMONIALS

See what clients say about our events

We’re loving the energy, the excitement, and the enthusiasm this event is creating. The delegates are asking very pertinent questions, which is fantastic because it means the pre-qualification of delegates has been done very well. As I mentioned earlier, it's not just about the numbers, which are far beyond what we had imagined, but also about the quality of participants. The serious and engaged attendees are very refreshing and add tremendous value to an event of this magnitude.
Sudhanshu Mishra, VP - Business Development, Ozonetel Communications

The special thing about the World CX Summit is the opportunity to interact with some of the best thought leaders in the industry. Engaging with them and gaining their insights is incredibly valuable. This event is particularly significant for the CX sector, considering the post-pandemic landscape and the evolution of support. These factors make the entire event even more meaningful.
Prakash Bharath, Director & Regional Head, Freshworks

The World CX Summit was phenomenal in achieving its purpose and opening numerous opportunities, not just for us but for the entire industry. Thank you for organizing such a brilliant event that exceeded all expectations. I am truly happy and look forward to being a part of it again.
Vaibhav Anand, Associate Director - Enterprise Sales, Yellow.AI

The World CX Summit was well-curated, providing us with valuable interactions. The discussions were well-coordinated and expertly moderated, making the event truly worthwhile.
Pooja Mahija, Executive Director & Co-Founder, Phonon Communications Pvt Ltd

Amazing experience, great ecosystem, every moment is a gain here!
Tata Communications

I am having a great experience at the summit today, especially with the opportunity to meet all these leaders and listen to their insights. It has been particularly rewarding.
Aniket Baipai, Founder, LimeChat

Past Sponsors

Gold Partner

Silver Partner

Lanyard Partner

Bronze Partner

Exhibitors

Official Event Tech Partner

Official Print Media Partner

PAST Media Partners

Want to explore sponsorship opportunities at
World CX Summit?

Showcase your brand, thought leadership, launch your latest products and win business at the ultimate platform for tech innovation.

WHO WILL YOU MEET?

ATTENDEE PROFILE

Heads of CX
Heads of Customer Relations
Heads of Customer Service
Heads of Customer Loyalty
Heads of Contact Centre
Heads of Product Development and Innovation

Heads of Customer Operations
Heads of UX
Chief Digital Heads/Technology Heads
Heads of Marketing
Heads of Consumer Insights and Analytics
CXOs and Senior Management (CEOs, COOs, CDOs, CTOs, CMOs)

INDUSTRY SECTORS

Manufacturing
Retail & CPG
BFSI
Transport & Logistics
E-Commerce
Fintech Payments & Gateways

Hospitality
Utilities
Tourism
Aviation
Pharma & Healthcare
OTT

Event Managed by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.

Reimagine Experiences, Redefine Loyalty

What is World CX Summit?

THEMES IN FOCUS

Want to explore sponsorship opportunities at
World CX Summit?