ends on 23 August 2024

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What is World CX Summit?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place at strategic locations across the world.

The Summit features exciting keynotes, enterprise use-cases, product showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations that will eventually determine the future of Customer Experience and its applications.

World CX Summit is connecting global CX experts and technology providers with pre-qualified CEOs, Heads of CX, Chief Digital Officers, CIOs, CMOs, Chief Innovation Officers, Chief Technology Officers, Heads of Digital Transformation, Heads of Product Development -- all under one roof.

ends on 23 August 2024

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Rajesh Dogra is the CXO-Chief Customer Experience Officer for Air India - worldwide. He is responsible for a complete transformation of Air India customer experience. He has taken and led several initiatives to improve products and services and bring in cultural transformation focusing on customer centricity and customer obsession across all customer touch points such as airports, inflight, and arrivals.

Rajesh Dogra

Chief Customer Experience Officer,

Air India

Leadership experience in Consumer Service Startup, Strategy, Products, Digitalization, Field Operations, Service Business Development, Service Channel Development & Team Management. Proficient in exploring and Innovating customer service strategies, moving from traditional to digital ways, developing service as vertical, new markets, managing product promotion, accelerating growth & achieving desired service project goals.

Digamber Bahuguna

Chief Experience Officer,

Airtel Business

Heads the CX vertical of State Bank of India. Overseeing several new initiatives in transforming the Customer Experience journeys in the bank.


Chief General Manager & Chief Customer Experience Officer,

State Bank of India

Ashish comes with over 20+ years of multi-cultural experience. Possesses Greenfield Launch, Sales and Marketing Leadership, Strategy, Commercial (Product and Pricing), Business Development & Digital Transformation experience having held Pan-India, Regional and Circle Operations roles.

Ashish Pande

Chief Marketing Officer,

Adani Electricity Mumbai Ltd.

Dynamic, creative, industrious Technology Leader with 17 years of experience in delivering products & platforms from 0 to 1 and scaling to millions for B2B enterprises and B2C consumers. Building Fast Fashion, Lifestyle, Beauty Brands and leading Omni Channel at Reliance Retail as CTPO. Hands-on PMF, PDE leader with expertise in product strategy, product management, development, design, pricing, gtm, program management, customer success, and growing revenue. He delivered a series of successes by growing product-led businesses to billion-dollar revenue and adoption by 30x.

Suman Guha

Chief Product Technology Officer,

Reliance Retail

As the CMO of Paisabazaar, Sachin spearheads the company's marketing efforts, playing a pivotal role in enhancing brand visibility, customer engagement, and revenue generation. With over 15 years of experience, Sachin is an accomplished marketer with a proven track record of driving business growth through strategic and innovative marketing campaigns.

Sachin Vashishtha

Chief Marketing Officer,


Experienced multi-domain leader with proficiency across Banking, Fintech, Telecom and Enterprise Solutions. Demonstrated ability to craft, execute, and market pivotal strategies blending technology and commerce. A recognized authority in devising end-to-end 'Concept to Market' and 'Digital Transformation' strategies. Empowers commercially viable product creation, driven by cutting-edge tech trends, market dynamics, and organizational foresight.

Keshav Evani

President - Digital Banking,

Yes Bank

Lavanya is a distinguished leader, renowned for her results-driven leadership style. Her extensive experience, spanning two decades, has been marked by strategic collaborations and notable tenures in senior roles within the fast-paced worlds of e-commerce, retail, telecom, and IT. At the helm of Zivame as the Chief Operating Officer, Lavanya's vision and direction are propelling the company to new heights.

Lavanya Pachisia

Chief Operating Officer,




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  • Heads of CX
  • Heads of Customer Relations
  • Heads of Customer Service
  • Heads of Customer Loyalty
  • Heads of Contact Centre
  • Heads of Product Development and Innovation
  • Heads of Customer Operations
  • Heads of UX
  • Chief Digital Heads/Technology Heads
  • Heads of Marketing
  • Heads of Consumer Insights and Analytics
  • CXOs and Senior Management (CEOs, COOs, CDOs, CTOs, CMOs)
  • Manufacturing
  • Retail & CPG
  • BFSI
  • Transport & Logistics
  • E-Commerce
  • Fintech Payments & Gateways
  • Hospitality
  • Utilities
  • Tourism
  • Aviation
  • Pharma & Healthcare
  • OTT

Event Managed by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.