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What is World CX Summit?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place at strategic locations across the world.

The Summit features exciting keynotes, enterprise use-cases, product showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations that will eventually determine the future of Customer Experience and its applications.

World CX Summit is connecting global CX experts and technology providers with pre-qualified CEOs, Heads of CX, Chief Digital Officers, CIOs, CMOs, Chief Innovation Officers, Chief Technology Officers, Heads of Digital Transformation, Heads of Product Development -- all under one roof.

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THEMES IN FOCUS

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SPEAKERS

Shri Golok Kumar Simli is an award winning Government Technology Leader whose contribution towards eGovernance and Digital Governance has been remarkable. His effort to digital transformation within public sectors is immense.

Golok Kumar Simli

Principal Advisor and
Chief Technology Officer,

Ministry of External Affairs, India

Suhail is an IT professional with over 20 years of experience, and has been leading IT/MIS Teams, building capability, implementing business & technology & digital transformation projects across multiple geographies and business lines.

Suhail Ghai

Chief Digital & Information Officer,

Max Life Insurance

Harshavardhan is listed amongst the 50 Most Influential Retail, eCommerce & Martech professionals in India by CMO Asia - Africa - GCC Retail Congress and featured as the Marketer of the Year by Economic Times & India Retail Forum. He currently works as Chief Marketing & Omnichannel Officer, Spencer’s Retail & Nature’s Basket, leading the retail disruption for a billion consumers

Harshavardhan Chauhaan

VP, Chief Marketing &
Omnichannel Officer,

Spencer’s Retail & Nature’s Basket

Ajay is recognised as a Global 200 Inspirational Leader and amongst the Top 150 Global Customer Experience Thought Leader and Influencers with 30+ years of Business Operations and CX expertise across Hospitality, Technology and Real Estate sectors. He is proficient in building a) high performance teams, b) scalable, multi-location, omnichannel systems and certified processes.

Ajay Nambiar

Chief Operating Officer at PYP;
Chief Service Officer at

M3M India Pvt Ltd

Akash is a Multicultural Global Leader with 20 years of working experience in CX strategy and management, Upstream and downstream supply chain processes, Product Quality processes, Digital Transformation, Issue to prevention processes, Project management, Process Re-Engineering, Service delivery, Analytics, Sales operations, Customer Care and Technical Support.

Akash Jaggi

Global Director –
Customer Delivery Experience & Digital Transformation,

Schneider Electric

Rahul is a National Customer Service Head with 25 years of experience across the e-commerce logistics, telecom, and hospitality domains. He is a startup specialist with expertise in process development. Rahul’s core expertise lies in design of service architecture, process and strategy, setup and execution of end to end service operations across Key Account Service among others.

Rahul Tandon

Chief Customer Service Officer,

Ecom Express Limited

With a remarkable career spanning more than 17 years, Mr. Ankit's forte has been enhancing customer experience across the value chain by combining new age technologies with customer insights and exceeding customers’ expectations, profitably. He is a distinguished speaker and panellist at various industry forums, and he has been recognized for his contributions - most recently, he was listed among the TOP 40 BFSI Excellence Professionals & TOP 50 Most Influential Payments Professional (Globally).

Ankit Goenka

Head Of Customer Experience,

Bajaj Allianz General Insurance Co. Ltd.

Brian Bischoff, General Manager and SVP for Genesys Cloud is responsible for driving global revenues and frictionless growth of Genesys Cloud with partners and customers. Brian has spent his career focused on delivering CX solutions to midsize, enterprise and carrier customers. His work has spanned premise contact centers, and modern Omni Channel CX and SaaS solutions.

Brian Bischoff

General Manager and SVP,

Genesys Cloud CX 

HAPPENINGS

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Gold Partners

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Exhibitors

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Media Partners

Want to explore sponsorship opportunities at
World CX Summit?

Showcase your brand, thought leadership, launch your latest products and win business at the ultimate platform for tech innovation.

WHO WILL YOU MEET?

  • Heads of CX
  • Heads of Customer Relations
  • Heads of Customer Service
  • Heads of Customer Loyalty
  • Heads of Contact Centre
  • Heads of Product Development and Innovation
  • Heads of Customer Operations
  • Heads of UX
  • Chief Digital Heads/Technology Heads
  • Heads of Marketing
  • Heads of Consumer Insights and Analytics
  • CXOs and Senior Management (CEOs, COOs, CDOs, CTOs, CMOs)
  • Manufacturing
  • Retail & CPG
  • BFSI
  • Transport & Logistics
  • E-Commerce
  • Fintech Payments & Gateways
  • Hospitality
  • Utilities
  • Tourism
  • Aviation
  • Pharma & Healthcare
  • OTT

Event Managed by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.