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Nomination ends on
28 Feb 2023

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What is World CX Summit?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place at strategic locations across the world.

The Summit features exciting keynotes, enterprise use-cases, product showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations that will eventually determine the future of Customer Experience and its applications.

World CX Summit is connecting global CX experts and technology providers with pre-qualified CEOs, Heads of CX, Chief Digital Officers, CIOs, CMOs, Chief Innovation Officers, Chief Technology Officers, Heads of Digital Transformation, Heads of Product Development -- all under one roof.

Nomination ends on
28 Feb 2023

Explore sponsorship
opportunities

THEMES IN FOCUS

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World CX Summit?

Showcase your brand, thought leadership, launch your latest products and win business at the ultimate platform for tech innovation.

SPEAKERS

Nikhil Shanker heads Customer Experience and the Products Business at Urban Company, where he focuses on delivering high quality service experience and support experience to millions of Urban Company customers and service partners. Urban Company is one of the world's largest at-home services technology platforms, serving over 6 million customers in India, USA, Middle East, and Singapore.

Nikhil Shanker

VP - Customer Experience and Partner Experience,

Urban Company

With a remarkable career spanning more than 17 years, Mr. Ankit's forte has been enhancing customer experience across the value chain by combining new age technologies with customer insights and exceeding customers’ expectations, profitably. He is a distinguished speaker and panellist at various industry forums, and he has been recognized for his contributions - most recently, he was listed among the TOP 40 BFSI Excellence Professionals & TOP 50 Most Influential Payments Professional (Globally).

Ankit Goenka

Head Of Customer Experience,

Bajaj Allianz General Insurance Co. Ltd.

A Senior IT Advisor with more than 24 years of experience in the IT & ITeS industry, including 5 years in the Business Process Services domain, with exceptional skills in aligning technical posture, strategizing with executive leadership, and delivering business transformation, as well as strong commercial acumen. He has delivered large-scale projects across the United States, the Middle East, Asia Pacific, Japan, and India, primarily for clients in the manufacturing, retail, technology, pharmaceutical, and telecommunications industries.

Nikhil Asopa

Head Of Customer Service,

Tata Neu 

Ashish has 11+ years of experience in Customer Experience domain and currently heads Customer Service Experience & Quality at Tata CLiQ. ​ Besides owning the experience charter for CLiQ, Ashish leads multiple award-winning programs like Customer Insights, Digital CX, Process Excellence & Customer Journey Management.

Ashish Himthani

Head Of Customer Experience,

Tata CLiQ

Anubhav is a Senior CX Expert & Business Excellence professional, possessing a track record of spearheading cross-functional teams to manage large-scale global service delivery Operations across multi-million dollar organizations for over two decades.

Anubhav Mehrotra

VP – Human Resources and Customer Experience,

Tata 1mg

A seasoned Healthcare and Telecom industry professional with 18+ years of experience in the domains of Customer service, Patient Experience, Sales and marketing, Hospital Operations and Service excellence, with special expertise in improving Operations, Process enhancements, Cost optimisation, Digitization, and creating customised Voice of Customer/ Feedback mechanisms across various organisations. He has worked with and created milestones for key market leaders such as Medanta-The Medicity, Fortis Healthcare, Vodafone India, and Bharti Airtel.

Harkaran Singh Sahni

Head- Service Excellence & Patient Experience,

Apollo Hospitals

Customer Service Enthusiast with a total experience of 24 year in the industry across sectors like Telecom, Healthcare, Ecommerce Edutech and now Gaming. She is passionate about delivering best in class service with process improvements and automations.

Parul Gupta

Director - Head of Customer Experience,

Junglee Games

HAPPENINGS

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Past Partners

Want to explore sponsorship opportunities at
World CX Summit?

Showcase your brand, thought leadership, launch your latest products and win business at the ultimate platform for tech innovation.

WHO WILL YOU MEET?

  • Heads of CX
  • Heads of Customer Relations
  • Heads of Customer Service
  • Heads of Customer Loyalty
  • Heads of Contact Centre
  • Heads of Product Development and Innovation
  • Heads of Customer Operations
  • Heads of UX
  • Chief Digital Heads/Technology Heads
  • Heads of Marketing
  • Heads of Consumer Insights and Analytics
  • CXOs and Senior Management (CEOs, COOs, CDOs, CTOs, CMOs)
  • Manufacturing
  • Retail & CPG
  • BFSI
  • Transport & Logistics
  • E-Commerce
  • Fintech Payments & Gateways
  • Hospitality
  • Utilities
  • Tourism
  • Aviation
  • Pharma & Healthcare
  • OTT

Event Managed by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.