ends on 3rd May 2024

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What is World CX Summit?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place at strategic locations across the world.

The Summit features exciting keynotes, enterprise use-cases, product showcase, panel discussions and tech talks to discuss the trends and challenges in technology implementations that will eventually determine the future of Customer Experience and its applications.

World CX Summit is connecting global CX experts and technology providers with pre-qualified CEOs, Heads of CX, Chief Digital Officers, CIOs, CMOs, Chief Innovation Officers, Chief Technology Officers, Heads of Digital Transformation, Heads of Product Development -- all under one roof.

ends on 3rd May 2024

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Want to explore sponsorship opportunities at
World CX Summit?

Showcase your brand, thought leadership, launch your latest products and win business at the ultimate platform for tech innovation.


Rajesh Dogra is the CXO-Chief Customer Experience Officer for Air India - worldwide. He is responsible for a complete transformation of Air India customer experience. He has taken and led several initiatives to improve products and services and bring in cultural transformation focusing on customer centricity and customer obsession across all customer touch points such as airports, inflight, and arrivals.

Rajesh Dogra

Chief Customer Experience Officer,

Air India

Leadership experience in Consumer Service Startup, Strategy, Products, Digitalization, Field Operations, Service Business Development, Service Channel Development & Team Management. Proficient in exploring and Innovating customer service strategies, moving from traditional to digital ways, developing service as vertical, new markets, managing product promotion, accelerating growth & achieving desired service project goals.

Digamber Bahuguna

Chief Experience Officer,

Airtel Business

With 25+ years of experience, Priyaah is responsible for augmenting the customer experience and building a high-performance culture at Cleartrip. She focuses on building propositions that put customers at the forefront and drive brand equity – in line with Cleartrip’s motto to always keep the customer at the ‘center of the brand’s DNA’.

Priyaah Sundaraam

Vice President of Customer Experience and Fulfilment,


Abhijit Dey is an accomplished Product Evangelist with a rich background in the BFSI sector. With a demonstrated track record of driving innovation through API management and monetization, Mr. Dey has made substantial contributions to the industry.

Abhijit Dey

Vice President & Product Head,

Axis Bank

Vijaybahu Joshi is a Creative Automation, UX Design, and Branding professional with 23 years of industry experience. He has expertise in the areas of Artificial emotional interactivity, UX research & audits, Consumer experience journey design, Interaction design, Creativity automation, Product Design, Brand DNA analysis & Cognitive branding.

Vijaybahu Joshi

Associate Vice President &
Head of Experience Design,

Reliance Industries Ltd.

A seasoned Customer Experience Leader with 20+ years of diverse experience across Manufacturing, Telecom, Broadband, and many more. In redBus, he handles both the Customer and Seller experience across India, SEA and LATAM. This involves Customer and Seller operations, Process and Product improvements on both sides of the business which drive the Customer experience at scale.

Sathish Krishnan

Head CRM,




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Want to explore sponsorship opportunities at
World CX Summit?

Showcase your brand, thought leadership, launch your latest products and win business at the ultimate platform for tech innovation.


  • Heads of CX
  • Heads of Customer Relations
  • Heads of Customer Service
  • Heads of Customer Loyalty
  • Heads of Contact Centre
  • Heads of Product Development and Innovation
  • Heads of Customer Operations
  • Heads of UX
  • Chief Digital Heads/Technology Heads
  • Heads of Marketing
  • Heads of Consumer Insights and Analytics
  • CXOs and Senior Management (CEOs, COOs, CDOs, CTOs, CMOs)
  • Manufacturing
  • Retail & CPG
  • BFSI
  • Transport & Logistics
  • E-Commerce
  • Fintech Payments & Gateways
  • Hospitality
  • Utilities
  • Tourism
  • Aviation
  • Pharma & Healthcare
  • OTT

Event Managed by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.