Shri Golok Kumar Simli is an award winning Government Technology Leader whose contribution towards eGovernance and Digital Governance has been remarkable. His effort to digital transformation within public sectors is immense.

Golok Kumar Simli

Principal Advisor and
Chief Technology Officer,

Ministry of External Affairs, India

Suhail is an IT professional with over 20 years of experience, and has been leading IT/MIS Teams, building capability, implementing business & technology & digital transformation projects across multiple geographies and business lines.

Suhail Ghai

Chief Digital & Information Officer,

Max Life Insurance

Harshavardhan is listed amongst the 50 Most Influential Retail, eCommerce & Martech professionals in India by CMO Asia - Africa - GCC Retail Congress and featured as the Marketer of the Year by Economic Times & India Retail Forum. He currently works as Chief Marketing & Omnichannel Officer, Spencer’s Retail & Nature’s Basket, leading the retail disruption for a billion consumers

Harshavardhan Chauhaan

VP, Chief Marketing &
Omnichannel Officer,

Spencer’s Retail & Nature’s Basket

Ajay is recognised as a Global 200 Inspirational Leader and amongst the Top 150 Global Customer Experience Thought Leader and Influencers with 30+ years of Business Operations and CX expertise across Hospitality, Technology and Real Estate sectors. He is proficient in building a) high performance teams, b) scalable, multi-location, omnichannel systems and certified processes.

Ajay Nambiar

Chief Operating Officer at PYP;
Chief Service Officer at

M3M India Pvt Ltd

Akash is a Multicultural Global Leader with 20 years of working experience in CX strategy and management, Upstream and downstream supply chain processes, Product Quality processes, Digital Transformation, Issue to prevention processes, Project management, Process Re-Engineering, Service delivery, Analytics, Sales operations, Customer Care and Technical Support.

Akash Jaggi

Global Director –
Customer Delivery Experience & Digital Transformation,

Schneider Electric

Rahul is a National Customer Service Head with 25 years of experience across the e-commerce logistics, telecom, and hospitality domains. He is a startup specialist with expertise in process development. Rahul’s core expertise lies in design of service architecture, process and strategy, setup and execution of end to end service operations across Key Account Service among others.

Rahul Tandon

Chief Customer Service Officer,

Ecom Express Limited

With a remarkable career spanning more than 17 years, Mr. Ankit's forte has been enhancing customer experience across the value chain by combining new age technologies with customer insights and exceeding customers’ expectations, profitably. He is a distinguished speaker and panellist at various industry forums, and he has been recognized for his contributions - most recently, he was listed among the TOP 40 BFSI Excellence Professionals & TOP 50 Most Influential Payments Professional (Globally).

Ankit Goenka

Head Of Customer Experience,

Bajaj Allianz General Insurance Co. Ltd.

Brian Bischoff, General Manager and SVP for Genesys Cloud is responsible for driving global revenues and frictionless growth of Genesys Cloud with partners and customers. Brian has spent his career focused on delivering CX solutions to midsize, enterprise and carrier customers. His work has spanned premise contact centers, and modern Omni Channel CX and SaaS solutions.

Brian Bischoff

General Manager and SVP,

Genesys Cloud CX 

A Senior IT Advisor with more than 24 years of experience in the IT & ITeS industry, including 5 years in the Business Process Services domain, with exceptional skills in aligning technical posture, strategizing with executive leadership, and delivering business transformation, as well as strong commercial acumen. He has delivered large-scale projects across the United States, the Middle East, Asia Pacific, Japan, and India, primarily for clients in the manufacturing, retail, technology, pharmaceutical, and telecommunications industries.

Nikhil Asopa

Head Of Customer Service,

Tata Neu 

Pranshu is a passionate and seasoned CX leader with 20 years of experience across diverse sectors like QSR, Telecom and Contact Centre Operations along with Chat & Voice BOT. He is a specialist in designing CX strategies, a tech enthusiast who believes in use of technology for seamless CX and to become more lean & agile to provide superlative experience.

Pranshu Rastogi

Head of Customer Experience,

Jubilant FoodWorks Ltd

Aashish is a business growth and transformation leader with 23+ years of demonstrated success in building new businesses, developing brands, and driving business growth leveraging digital, technology and innovation. He has worked extensively across the globe, at companies across the spectrum, from startups to Global Fortune 50 - in the US, UK, Europe, Indian subcontinent, and Australia.

Aashish Chandra

Chief Digital & Technology Officer,

The Body Shop

Samuel is a customer experience professional with over 15 years of experience in conceptualizing and delivering 360 degree service experience by thoughtfully integrating right mix of human intervention along with data and technology. In his current role he leads the CX for Nothing Technology in India, he was listed as 50 Most Impactful Customer Service Professionals.

Samuel Gier

Customer Experience Lead – India,


Piyush is a diligent Product & Business Leader offering 10+ years of success in Customer Experience & Digial transformation including product roadmap development, market research and data analysis.

Piyush Joshi

Head of Products –
Digital Platforms & CX,

Rajdeep comes with a total job experience of 20 years with prestigious Indian corporations. For the last 8 years, his responsibilities at Eureka Forbes have included managing the CRM and CX processes for B2C and B2B businesses. Before this, he worked for a telecom company owned by India's largest business conglomerate for six years, managing brand and communications.

Rajdeep Charan

Head of CX & CRM,

Eureka Forbes Ltd

Dilpreet is a seasoned CRM and Loyalty professional with 17 years of experience across varied industries like Hospitality, QSR, Retail and BFSI. He has been instrumental in developing and managing scalable Loyalty programs powering the two greatest growth levers – Retention and Life time value.

Dilpreet Singh

Head - CRM Loyalty and Analytics,

ITC Limited

Aalok comes with 16+ years in the domain of customer experience and customer success. He currently heads the Customer success function at CoinDCX. He has been instrumental at raising the bar on customer experience at Amazon across all the marketplaces (US, Canada, EU, JP, India and AU/SG) in his previous assignment.

Aalok R Pradhan

Director Customer Success and Experience,


Shweta is an Applications and Customer Experience expert aligned to deliver Digital Solutions to contribute towards experience of end-users including but not limited to B2C, B2B, B2B2B, B2B2C. Shweta has a total of 21+ years of experience in Technology Roadmap Planning, Product Engineering ownership, Mentoring & Building high performance team, Cloud Computing and Compliance Management.

Shweta Srivastava

Head IT Applications &
Customer Experience,

JK Cement Ltd

Anubhav is a Senior CX Expert & Business Excellence professional, possessing a track record of spearheading cross-functional teams to manage large-scale global service delivery Operations across multi-million dollar organizations for over two decades.

Anubhav Mehrotra

VP – Human Resources and
Customer Experience,

Tata 1mg

A seasoned Healthcare and Telecom industry professional with 18+ years of experience in the domains of Customer service, Patient Experience, Sales and marketing, Hospital Operations and Service excellence, with special expertise in improving Operations, Process enhancements, Cost optimisation, Digitization, and creating customised Voice of Customer/ Feedback mechanisms across various organisations. He has worked with and created milestones for key market leaders such as Medanta-The Medicity, Fortis Healthcare, Vodafone India, and Bharti Airtel.

Harkaran Singh Sahni

Head - Service Excellence &
Patient Experience,

Apollo Hospitals

Drawing upon a wealth of knowledge gained from 17 years of diverse professional experience, Ashish has expertly honed his leadership skills across various functions in CX. From supply chain management and planning to central planning and customer service, he has consistently spearheaded relevant initiatives and charters for over six years, demonstrating his prowess in delivering effective and impactful solutions that drive success and growth for his organization.

Ashish Shukla

Head of Customer Experience,


With over two decades of experience in the industry, Sameer is a versatile leader with expertise in tech, marketing, sales, and customer experience management. He is passionate about creating exceptional customer experiences and driving innovation in the industry. Sameer is the visionary behind Konnect Insights, a SaaS product that offers an all-in-one customer experience suite, empowering brands through happier customers.

Sameer Narkar

Founder and CEO,

Konnect Insights

Joe comes with more than 20 years of experience and a demonstrated history of working within the telecommunications and CPaaS industries. His focus at Route Mobile includes building a robust RCS Business Messaging product that helps create engaging customer experiences with unique solutions across different industries and verticals.

Joe Emmanuel

VP – Products, Global Business Development and Presales,

Route Mobile Limited

A Biz Tech Leader with more than 20 years of experience, Mr. Srivastava has led new products and business models, Strategy, Mergers and Acquisitions, and Corporate Ventures Investment across geographies (US, Japan, Europe, Central Asia, and India-South Asia) with Companies such as IBM, Schneider Electric, LexisNexis, Infosys and Nokia Networks etc.

Nirupam Srivastava

VP & Head of Strategy, New Initiatives,
Deep-Tech, AI & CX,

Hero Corp

Shyam is a Customer Success veteran with more than 16 years of experience in the technology industry. He comes with a strong background in management consulting and tech roles and is always excited about solving customer problems and determining Product-Market Fit. At Exotel, Shyam leads the Customer Experience function with a particular focus on crafting nimble and enduring customer journeys.

Shyam Krishnan

VP - Customer Experience,


In his 20 plus years of experience, Saurabh has spent the past several years evangelizing an industry-wide shift to new emerging technologies and has built a reputation for developing business strategies, incubating new business models, and building out channel programs helping customers and partners preparing for the future by leveraging ecosystems, continuing digital innovation, and adopt an agile business mind-set.

Saurabh Chandre

AVP and Head – Sales – CX
(India , APAC and MECAA),

Tata Communications

Skilled in Business Process, Operations Management, P&L, Coaching, and Team Building, Pooja is the Co-Founder & Executive Director of Phonon Communications Pvt Ltd., with expertise in building strong client relationships with a focus on metrics and customer-centricity.

Pooja Ujwal T Makhija

Executive Director and Co-Founder,

Phonon Communications Pvt Ltd.

Kushagra is a Management graduate with 12+ years of experience in growing businesses from near scratch. He has worked extensively across South-East Asia, India subcontinent, Middle east and ANZ. Kushagra has been responsible for driving digital transformation Solutioning for Large and Medium Enterprise, and setting up three SAAS companies in the digital transformation space in the last decade across various industries and verticals.

Kushagra Goswami

Sr Advisory Solution Consultant,


Harshini Sreedhar is a CX expert and a certified customer experience professional. She leads the partner relations and development for Uniphore in APAC & MEA regions.

Harshni Sreedhar

Director of Strategic
Partnerships (APAC & MEA),


Yash has 10+ years of cross functional experience in management consulting with expertise in CX strategy implementation, product development, digital transformation, workflow automation for insurance, banking, public sector and retail across KSA, UAE, Kuwait and India. He has also built strategic partnerships with market research companies, CX consultants, resellers and distributors across the globe.

Yash Sultania

Co-Founder & CEO,