Shri Golok Kumar Simli is an award winning Government Technology Leader whose contribution towards eGovernance and Digital Governance has been remarkable. His effort to digital transformation within public sectors is immense.

Golok Kumar Simli

Principal Advisor and
Chief Technology Officer,

Ministry of External Affairs, India

Suhail is an IT professional with over 20 years of experience, and has been leading IT/MIS Teams, building capability, implementing business & technology & digital transformation projects across multiple geographies and business lines.

Suhail Ghai

Chief Digital & Information Officer,

Max Life Insurance

Akash is a Multicultural Global Leader with 20 years of working experience in CX strategy and management, Upstream and downstream supply chain processes, Product Quality processes, Digital Transformation, Issue to prevention processes, Project management, Process Re-Engineering, Service delivery, Analytics, Sales operations, Customer Care and Technical Support.

Akash Jaggi

Global Director –
Customer Delivery Experience & Digital Transformation,

Schneider Electric

Harshavardhan is listed amongst the 50 Most Influential Retail, eCommerce & Martech professionals in India by CMO Asia - Africa - GCC Retail Congress and featured as the Marketer of the Year by Economic Times & India Retail Forum. He currently works as Chief Marketing & Omnichannel Officer, Spencer’s Retail & Nature’s Basket, leading the retail disruption for a billion consumers

Harshavardhan Chauhaan

VP, Chief Marketing &
Omnichannel Officer,

Spencer’s Retail & Nature’s Basket

Ajay is recognised as a Global 200 Inspirational Leader and amongst the Top 150 Global Customer Experience Thought Leader and Influencers with 30+ years of Business Operations and CX expertise across Hospitality, Technology and Real Estate sectors. He is proficient in building a) high performance teams, b) scalable, multi-location, omnichannel systems and certified processes.

Ajay Nambiar

Chief Operating Officer at PYP;
Chief Service Officer at

M3M India Pvt Ltd

Aashish Chandra

Chief Digital & Technology Officer,

The Body Shop

With a remarkable career spanning more than 17 years, Mr. Ankit's forte has been enhancing customer experience across the value chain by combining new age technologies with customer insights and exceeding customers’ expectations, profitably. He is a distinguished speaker and panellist at various industry forums, and he has been recognized for his contributions - most recently, he was listed among the TOP 40 BFSI Excellence Professionals & TOP 50 Most Influential Payments Professional (Globally).

Ankit Goenka

Head Of Customer Experience,

Bajaj Allianz General Insurance Co. Ltd.

Ashish has 11+ years of experience in Customer Experience domain and currently heads Customer Service Experience & Quality at Tata CLiQ. ​ Besides owning the experience charter for CLiQ, Ashish leads multiple award-winning programs like Customer Insights, Digital CX, Process Excellence & Customer Journey Management.

Ashish Himthani

Head Of Customer Experience,

Tata CLiQ

A Senior IT Advisor with more than 24 years of experience in the IT & ITeS industry, including 5 years in the Business Process Services domain, with exceptional skills in aligning technical posture, strategizing with executive leadership, and delivering business transformation, as well as strong commercial acumen. He has delivered large-scale projects across the United States, the Middle East, Asia Pacific, Japan, and India, primarily for clients in the manufacturing, retail, technology, pharmaceutical, and telecommunications industries.

Nikhil Asopa

Head Of Customer Service,

Tata Neu 

A seasoned Healthcare and Telecom industry professional with 18+ years of experience in the domains of Customer service, Patient Experience, Sales and marketing, Hospital Operations and Service excellence, with special expertise in improving Operations, Process enhancements, Cost optimisation, Digitization, and creating customised Voice of Customer/ Feedback mechanisms across various organisations. He has worked with and created milestones for key market leaders such as Medanta-The Medicity, Fortis Healthcare, Vodafone India, and Bharti Airtel.

Harkaran Singh Sahni

Head - Service Excellence &
Patient Experience,

Apollo Hospitals

Piyush is a diligent Product & Business Leader offering 10+ years of success in Customer Experience & Digial transformation including product roadmap development, market research and data analysis.

Piyush Joshi

Head of Products –
Digital Platforms & CX,


Anubhav is a Senior CX Expert & Business Excellence professional, possessing a track record of spearheading cross-functional teams to manage large-scale global service delivery Operations across multi-million dollar organizations for over two decades.

Anubhav Mehrotra

VP – Human Resources and
Customer Experience,

Tata 1mg

Nikhil Shanker heads Customer Experience and the Products Business at Urban Company, where he focuses on delivering high quality service experience and support experience to millions of Urban Company customers and service partners. Urban Company is one of the world's largest at-home services technology platforms, serving over 6 million customers in India, USA, Middle East, and Singapore.

Nikhil Shanker

VP - Customer Experience and Partner Experience,

Urban Company

Rajdeep comes with a total job experience of 20 years with prestigious Indian corporations. For the last 8 years, his responsibilities at Eureka Forbes have included managing the CRM and CX processes for B2C and B2B businesses. Before this, he worked for a telecom company owned by India's largest business conglomerate for six years, managing brand and communications.

Rajdeep Charan

Head of CX & CRM,

Eureka Forbes Ltd

Samuel is a customer experience professional with over 15 years of experience in conceptualizing and delivering 360 degree service experience by thoughtfully integrating right mix of human intervention along with data and technology. In his current role he leads the CX for Nothing Technology in India, he was listed as 50 Most Impactful Customer Service Professionals.

Samuel Gier

Customer Experience Lead – India,


Customer Service Enthusiast with a total experience of 24 year in the industry across sectors like Telecom, Healthcare, Ecommerce Edutech and now Gaming. She is passionate about delivering best in class service with process improvements and automations.

Parul Gupta

Director - Head of CX,

Junglee Games

Shweta is an Applications and Customer Experience expert aligned to deliver Digital Solutions to contribute towards experience of end-users including but not limited to B2C, B2B, B2B2B, B2B2C. Shweta has a total of 21+ years of experience in Technology Roadmap Planning, Product Engineering ownership, Mentoring & Building high performance team, Cloud Computing and Compliance Management.

Shweta Srivastava

Head IT Applications &
Customer Experience,

JK Cement Ltd