Gurpreet is a seasoned Customer Experience, Service Delivery, Operations & Process Excellence Professional, across the Ecommerce, Telecom and DTH industries. He is keenly interested in CX Design & Strategy and Reducing Customer effort through Tech interventions and Process optimization / simplification. He believes in placing the "Customer" at the nucleus of all Processes and Systems within the organization.

Deepak currently leads Strategy & Customer Experience for the Food business at Swiggy. He comes with 12 years of experience across food tech and management consulting.

Priya Chakravarthy has 24 years of experience in the service industry, specializing in digital customer experiences. She has established comprehensive ecosystems and frameworks for complex business processes. Priya has led transformative projects that tripled cost efficiency, revenue, and customer satisfaction, showcasing her strong leadership and stakeholder management skills.

Nikhil Godbole serves as the Group Head of Customer Service at Jupiter.money, a prominent digital money management platform in India. With extensive experience spanning over 2 decades in customer relations and service management, Nikhil plays a pivotal role in ensuring exceptional customer experiences across all touchpoints.

Rahul brings with him an experience of 15 years in Marketing, Sales and Operations. He leads the MarTech function at Narayana Health and responsible for creating and driving the Digital roadmap for Narayana including Digital Marketing, Customer Acquisition & Lifecycle Management and creating unified digital journey for consumers for Narayana ecosystem.

Deepak Nayak leads Customer Experience at Gameskraft. With over 24 years of experience in Technology, E-commerce, Consulting, and Automotive industries, he is a strategic business leader and problem solver. Deepak has a proven track record of driving high-impact outcomes, building high-performing teams, and future-proofing businesses.

Working as Director CX at Samsung Research India, Satish Patil leads UX team creating AI drive experiences for smartphone, Smart Homes & wearable products. In his career, Satish has worked many global brands across consumer electronics, Automotive, Healthcare domains building teams for UX, Consumer research and Industrial Design.

Avijit is a seasoned leader at Flipkart, leading the customer experience transformation for one of the largest e-commerce players. He and his team are solving India specific innovations & building product & solutions to enable commerce for millions of Indians.

Vindhya Shanmugam is a leader in technology and innovation within the fashion retail industry. She specializes in driving customer growth, enhancing customer experience, and achieving system excellence and operational efficiency.

Shruthi Bopaiah is an Executive Vice President of Customer Obsession, leveraging her expertise in AI, design thinking, innovation, and leadership to drive transformative customer experiences

Vishal Bhatia brings extensive experience in digital transformation, technology implementation, and fintech collaboration within the BFSI sector. His leadership drives innovation and operational excellence in financial services.

An advocate for innovation and growth, Pinkustar Borah thrives on taking calculated risks and challenging the status quo. With a strong belief in learning from every failure, Pinkustar emphasizes that technology is a key driver of progress, and that innovative thinking is essential for creating exceptional products.

With over 9 years of experience in Retail Operations and Customer Experience through Eyewear and Jewellery industries at Titan Company Ltd, Kalyani currently leads the Customer Experience & Engagement division for Tanishq.

Satish Bettadapur is the VP and Global Head of the HP Customer Care Centers responsible to deliver amazing experiences and for building the best-in-class Customer Care Center that provides effortless, personalized, and outcome-based experiences to improve operational resilience and enhance customer, partner, and agent experiences.

Lakshman has over 28 years of experience, with the last 15 years in the banking industry. He has been counted among the Top 90 Marketing professionals by StartupLanes in June 2022. His contribution at Ujjivan SFB earned the brand a Gold Lion at the Cannes International Festival of Creativity in the Creative Commerce category in 2022 and Effies in four categories in 2023.

Fasih has completed the Advanced Management Program from IIM Kozhikode and is currently serving as the Senior Director & Head of Customer Success at Cashfree Payments, a leading payments infrastructure company.

With a distinguished career spanning over 20 years at Bajaj Allianz, GE Capital, and IndiaIdeas.com, Mr. Ankit has mastered the art of enhancing customer experience across the value chain. His expertise lies in leveraging cutting-edge technologies and deep customer insights to not only meet but exceed customer expectations, all while driving profitability.

A real estate professional managing a pan India portfolio of work place experience and occupier care & engagement with around 2.5 decades of Real Estate experience with organizations like RMZ Corp and Prestige Group in curation of Real Estate Assets, Asset upgrades and redevelopments and heading Retail & F&B businesses.

As Global Head of SurveySensum, Tanuj focuses on making customer feedback actionable while building creative and customer-centric teams. By instilling a ‘customer-first’ mindset across the organization, he aims to scale SurveySensum’s CX solutions globally.

Passionate engineer-turned-entrepreneur and technology visionary, Ramanathan RV is the Co-Founder and CEO of Hyperface - ‘The Definitive Credit Cards Innovation Platform’, that empowers banks, consumer brands and fintechs to deliver exceptional, digital-first card experiences that resonate deeply with modern consumers. Ramanathan brings extensive expertise in implementing cutting-edge payment technologies, including building India’s first UPI app, BHIM which triggered the digital payments boom in India.

Rakhi Rana is a dynamic professional with 14 years of extensive experience across Retail, FMCG, and eCommerce industries.

Since September 2023, Ambit Mishra has been leading impactful campaigns that promote UMPESL's products and services, enhancing its brand reputation and fostering customer loyalty. With over 13 years of experience across diverse industries, he brings a deep passion for marketing, analytics, and product strategy. Ambit is committed to continuously improving customer experiences while driving the company’s goals and long-term vision.

Kedar is a key player on Amazon's leadership team, spearheading Marketing, Brand & Category efforts. His primary focus is to elevate Amazon, Amazon Prime, Amazon Fashion, Amazon Fresh, Amazon Pay, & Amazon Specials to become the most cherished brands in the region. With a portfolio exceeding 1000Cr INR for Amazon India, Kedar leverages over 15 years of expertise in Marketing and Sales

With 34 years of experience, including 20 years in the BPM industry, Rajnish has held leadership roles at Intelenet Global Services/Teleperformance, driving global business development. He has also worked with EXL Service, Honeywell, and the Taj Group. At ICCS, he will oversee global business expansion.