Rajesh Dogra is the CXO-Chief Customer Experience Officer for Air India - worldwide. He is responsible for a complete transformation of Air India customer experience. He has taken and led several initiatives to improve products and services and bring in cultural transformation focusing on customer centricity and customer obsession across all customer touch points such as airports, inflight, and arrivals.

Rajesh Dogra

Chief Customer Experience Officer,

Air India

Leadership experience in Consumer Service Startup, Strategy, Products, Digitalization, Field Operations, Service Business Development, Service Channel Development & Team Management. Proficient in exploring and Innovating customer service strategies, moving from traditional to digital ways, developing service as vertical, new markets, managing product promotion, accelerating growth & achieving desired service project goals.

Digamber Bahuguna

Chief Experience Officer,

Airtel Business

Heads the CX vertical of State Bank of India. Overseeing several new initiatives in transforming the Customer Experience journeys in the bank.


Chief General Manager & Chief Customer Experience Officer,

State Bank of India

Ashish comes with over 20+ years of multi-cultural experience. Possesses Greenfield Launch, Sales and Marketing Leadership, Strategy, Commercial (Product and Pricing), Business Development & Digital Transformation experience having held Pan-India, Regional and Circle Operations roles.

Ashish Pande

Chief Marketing Officer,

Adani Electricity Mumbai Ltd.

Dynamic, creative, industrious Technology Leader with 17 years of experience in delivering products & platforms from 0 to 1 and scaling to millions for B2B enterprises and B2C consumers. Building Fast Fashion, Lifestyle, Beauty Brands and leading Omni Channel at Reliance Retail as CTPO. Hands-on PMF, PDE leader with expertise in product strategy, product management, development, design, pricing, gtm, program management, customer success, and growing revenue. He delivered a series of successes by growing product-led businesses to billion-dollar revenue and adoption by 30x.

Suman Guha

Chief Product Technology Officer,

Reliance Retail

As the CMO of Paisabazaar, Sachin spearheads the company's marketing efforts, playing a pivotal role in enhancing brand visibility, customer engagement, and revenue generation. With over 15 years of experience, Sachin is an accomplished marketer with a proven track record of driving business growth through strategic and innovative marketing campaigns.

Sachin Vashishtha

Chief Marketing Officer,


Experienced multi-domain leader with proficiency across Banking, Fintech, Telecom and Enterprise Solutions. Demonstrated ability to craft, execute, and market pivotal strategies blending technology and commerce. A recognized authority in devising end-to-end 'Concept to Market' and 'Digital Transformation' strategies. Empowers commercially viable product creation, driven by cutting-edge tech trends, market dynamics, and organizational foresight.

Keshav Evani

President - Digital Banking,

Yes Bank

Lavanya is a distinguished leader, renowned for her results-driven leadership style. Her extensive experience, spanning two decades, has been marked by strategic collaborations and notable tenures in senior roles within the fast-paced worlds of e-commerce, retail, telecom, and IT. At the helm of Zivame as the Chief Operating Officer, Lavanya's vision and direction are propelling the company to new heights.

Lavanya Pachisia

Chief Operating Officer,


Sanket is currently heading the marketing department of Physics Wallah (PW) which is growing at lightning speed disrupting the entire education industry with its high quality teaching methodology at economical cost. He has also served multiple positions in business acumen and consulting with global education brands like NIIT & DTCI serving a total of 12+ years developing the education system of the country.

Sanket Narkar

Chief Marketing Officer,

Physics Wallah

Neelakshi leads transformation office, customer service, grievances, policy servicing, contact center servicing, customer communications & engagement, NPS, claims and operational risk, and works on multiple automations that increase productivity and enhance CX.

Neelakshi Shalla

SVP & Head – Transformation Program, Customer Service, Claims & Operational Risk,

Bharti AXA Life Insurance

With 25+ years of experience, Priyaah is responsible for augmenting the customer experience and building a high-performance culture at Cleartrip. She focuses on building propositions that put customers at the forefront and drive brand equity – in line with Cleartrip’s motto to always keep the customer at the ‘center of the brand’s DNA’.

Priyaah Sundaraam

Vice President of Customer Experience and Fulfilment,


Delnaaz is a seasoned professional adorned with over 17 years of illustrious experience in the realms of Sales, Marketing (both Traditional and Digital), Customer Experience, and General Management within the dynamic landscape of Lifesciences. With an expertise spanning across diverse sectors including Medical Devices, OTC, Pharma, and Consumer Healthcare, she has honed her craft in steering brands to unparalleled heights of success.

Delnaaz Irani

Associate Director – Customer Experience,


I have had the pleasure of architecting digital experience capabilities of the bank across segmentation, personalization, omni-channel campaign orchestration, digital analytics and digitalization of customer journeys. My current focus is to bring end-to-end impact across customer journey digitization in lending, payments and investments along with growth marketing to drive revenues.

Deepak Oram

VP - Growth Marketing & Martech,


Abhijit Dey is an accomplished Product Evangelist with a rich background in the BFSI sector. With a demonstrated track record of driving innovation through API management and monetization, Mr. Dey has made substantial contributions to the industry.

Abhijit Dey

Vice President & Product Head,

Axis Bank

A techno-commercial professional, working as Head of Product and Business, with 11 years of B2B & B2C experience; built teams from scratch & led revenue generation, growth and expansion initiatives for diverse firms in software (SaaS, AI & ML products), music, IT services, Industrial IoT, automation, automotive designing, chemicals and manufacturing domain. An avid traveller and a music enthusiast, possessing a good approach in business negotiations, strategic planning of delivery logistics, finding prospective business leads and cross cultural sales.

Ashutosh Sharma

VP & Sales Head (India),

Ankit’s distinguished career spanning 20+ years with Bajaj Allianz, GE Capital &, his forte has been driving customer experience across the value chain by combining new age technologies with customer insights and exceeding customers’ expectations, profitably.

Ankit Goenka

Senior Vice President & Head Customer Experience,

Bajaj Allianz General Insurance

Nikhil Asopa stands as an exemplary leader who has steered Tata Neu CS to unprecedented heights. His expertise lies in steering strategies, initiatives, and practices that place the paramount focus on enriching the overall experience of customers engaging with CS. Nikhil's dedication extends to employee engagement, recognizing that engaged staff invariably translate to superior customer experiences. He ardently invests in employee training, motivation, and well-being, cultivating a workforce that is not only adept but also motivated.

Nikhil Asopa

Senior Vice President & Head Customer Service,

Tata Digital

Anvesha leads digital commerce for the Home Care business at Unilever. She's been instrumental in shaping the digital marketing strategies of brands like Asian Paints & L’Oreal. She started her career with Google, where she worked closely with clients across different verticals.

Anvesha Poswalia

Head of Digital & E-commerce,


I am a dreamer, traveler with love for beaches & food. Chai, music & sunsets are my perfect companions. In the last 16+ years’ work has taken me to interesting categories ranging from multi-category retail to mobiles, tablets & now personal computing devices. This has helped me gain diverse category experience and become a customer-obsessed marketing strategist, retail specialist & a digital enthusiast.

Supriya Rath

CX Leader,

Lenovo India

Vijaybahu Joshi is a Creative Automation, UX Design, and Branding professional with 23 years of industry experience. He has expertise in the areas of Artificial emotional interactivity, UX research & audits, Consumer experience journey design, Interaction design, Creativity automation, Product Design, Brand DNA analysis & Cognitive branding.

Vijaybahu Joshi

Associate Vice President &
Head of Experience Design,

Reliance Industries Ltd.

A seasoned Customer Experience Leader with 20+ years of diverse experience across Manufacturing, Telecom, Broadband, and many more. In redBus, he handles both the Customer and Seller experience across India, SEA and LATAM. This involves Customer and Seller operations, Process and Product improvements on both sides of the business which drive the Customer experience at scale.

Sathish Krishnan

Head CRM,


A leader at the forefront of consultative sales and digital transformation agenda for clients . With a distinguished tenure leading IBM’s Elite Accounts and Business Transformation Consulting, Santhosh has managed over 70+ global retail clients and a team of over 2500. Recognized globally in the industry, Santhosh’s insights are invaluable and he is one among the 156 members inducted into the prestigious cross brand Global Industry Academy driving Industry Transformation Initiatives in IBM.

Santhosh Rao

Partner & Growth Platform Leader, Business Transformation Services,

India - South Asia, IBM

Buvana has 20 years of global experience in Technology, ML & AI. As the Client Engineering Leader at IBM, she is steering the AI charter and across BFSI industry with consistent focus on providing on innovation and delivery excellence.

Buvana Iyer

Technology Leader- Client Engineering ,


Lalit is a senior executive with over 23 years of experience in IT with extensive exposure across IT Infrastructure, Digital Transformation, Service Delivery, Customer Service, Pre-Sales & Bid Management and Solution Sales and proven competence in understanding & execution of end-to-end project management lifecycle with in-depth exposure.

Lalit Khosa

Head of Growth &
BFSI Strategy,


Ankit Jain currently serves as the Chief Revenue Officer (CRO) at OneXtel Media. He is Based in Bengaluru, Karnataka, Ankit is a seasoned professional known for driving significant revenue growth and spearheading strategic business development initiatives. Before joining OneXtel Media in January 2024, Ankit had a distinguished career at Kaleyra, acquired by Tata Communications, where he held multiple key roles over nearly 12.5 years. His tenure at Kaleyra also included roles such as VP of Sales for Southeast Asia and Director of Strategic Accounts.

Ankit Jain

Chief Revenue Officer (CRO),

OneXtel Media

Ninad Raje

Chief Information & Transformation Officer, Chief People Officer,