World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this Singapore edition is gathering pre-qualified CX leaders, Marketers and tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit is hosting a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

Early bird ending

Explore sponsorship


Want to Exhibit at World CX Summit?

Showcase your brand, launch your latest products and win business at the ultimate platform for innovation.


Guillermo has over 20 years of experience in technology and digital businesses. He has primarily focused on data, product management, and customer experience. While serving as a Senior Product Manager at Amazon, he spearheaded numerous product and service launches, catering to customers in Europe and the USA. Currently, Guillermo is currently leading the Data Science, Analytics, and Customer Propositions teams at Singlife, paving the way for a more efficient path towards financial freedom for their clients in Singapore and beyond.

Guillermo Arbeiza

Chief Customer Officer,

Singlife with Aviva


Achint has over 17 years of experience in scaling businesses in consumer tech and media. As an avid speaker and passionate storyteller, he brings bottom-up business-building expertise in consumer tech and media with cross-functional experience in analytics, marketing, operations, strategy, content, and product development. In his dual roles, he leads ZALORA’s Cluster business across Singapore, Malaysia, Hong Kong, and Taiwan in addition to leading the Revenue and Marketing function across the ZALORA group.

Achint Setia

Chief Revenue and Marketing Officer (CRMO),



She is the Chief Marketing Officer at foodpanda leading brand, performance marketing and growth teams in 11 markets across Asia-Pacific. Previously, Anna was the Chief Growth Officer at King/Activision Blizzard, and prior to that - Chief Marketing Officer at Rakuten Viber where she oversaw global marketing, product growth, business development, public relations. Prior to that, she was Country Manager for Apple Services, responsible for driving business growth and local operations of the App Store, iTunes, Apple Music and iCloud.

Anna Znamenskaya

Chief Marketing Officer,



Raymond is currently leading service strategies, innovation, and omni-channel taxpayer experience efforts at the Inland Revenue Authority of Singapore (IRAS) as the Assistant Commissioner of Taxpayer eXperience Division. He is concurrently the Quality Service Manager at IRAS.

Raymond Tan

Assistant Commissioner, Taxpayer eXperience Division;
Quality Service Manager,

Inland Revenue Authority of Singapore (IRAS)


A performance-focussed senior management executive with over two decades experience spanning hotels and restaurant chains across Asia Pacific. Vineet has the unique experience of having worked on three brands in Yum’s portfolio – Pizza Hut, KFC and Taco Bell. He’s currently based in Singapore and manages the operations and Franchise Partnership of Pizza Hut across 09 countries in South Asia.

Vineet Sharma

Chief Operations Officer,

Pizza Hut South Asia – Yum! Brands


Jana is an avid data and diversity advocate, and headed teams and country operations at Estee Lauder, Sybase, SAS and Socialbakers. In 2009 & 2010 Jana was named one of the “Top 25 business women” in the Czech Republic and she is featured on the inaugural 2020 “Singapore 100 Women in Tech” list. Jana is a volunteering mentor of a non-commercial projects for future female leaders My Odyssey & Women in Business (National University of Singapore) and she collaborates with the European Women on Boards on the C-level program.

Jana Marle-Zizkova

Co-founder & CEO,

She Loves Data


Pavel is the Co-Founder of Shelovesdata.com a volunteer-led, non-profit organization that since 2016, has empowered over 16,000 women from more than 100 countries through their comprehensive training programs. Pavel has long history in digital marketing analytics space and currently also serves as a Head of Products at Meiro Customer Data Platform, a martech start-up he also co-founded.

Pavel Bulowski


She Loves Data


Pat has an experience of 23 years which includes pioneering information systems for the Asian Development Bank, digital transformation projects for Samsung and Pearson, and co-founding a music and art cafe. She also serves as Director and Global Partnerships Head for She Loves Data, a 25,000-member non-profit that focuses on data literacy and helping more women co-drive an AI-driven future. She’s been featured in Forbes Asia and Business World, and recognised as one of Asia’s Women Leaders (CMO Awards, 2019).

Patricia Mulles

Director and Global Head of Partnerships,

She Loves Data




See what clients say about our events

Community Partners

Innovation Partner

Platinum Sponsor

Gold Sponsors

Silver Sponsors

Executive Roundtable Partner

Bronze Sponsors



US$ 399

Valid until 1 August 2023

  • Conference zone
  • Networking zone
  • Exhibition zone
  • Executive luncheon on both days
  • Networking coffee breaks

Want to Exhibit at World CX Summit?

Showcase your brand, launch your latest products and win business at the ultimate platform for innovation.


Accelerating digital transformation
Changing customer behaviours
Art and science of leveraging data
Automating contact centers
Conversational AI & chatbots
Enabling seamless omni-channel customer communication
Digital experience platforms
Navigating changing customer expectations

WHO ATTENDS World CX Summit?

Meet influential thought leaders, innovative solution providers
and industry peers - all under one roof

  • CEOs, CMOs, COOs, CDOs, CTOs, CIOs, CPOs
  • Heads of Product Development
  • Heads of Innovation
  • Heads of UX/ Chatbot
  • Technology Heads
  • Heads of Consumer Insights and Analytics
  • Enterprise CRM Architect / Director
  • Heads of ML/DL
  • Heads of Digital Transformation
  • Heads of AI
  • Heads of Digital Marketing
  • Heads Of Product / Senior Product Owner
  • Customer Experience Heads
  • Customer Service Heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Government
  • Banking, Financial Services and Insurance (BFSI)
  • Retail & E-Commerce
  • Healthcare & Pharmaceuticals
  • Travel & Hospitality
  • Transportation & Logistics
  • Telecommunication
  • OTT & Media
  • Online Demand Marketplaces

Event by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.