World CX Summit Singapore 2023

Early bird ending
soon

Explore sponsorship
opportunities

WHAT IS WORLD CX SUMMIT?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this Singapore edition is gathering pre-qualified CX leaders, Marketers and tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit is hosting a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

Early bird ending
soon

Explore sponsorship
opportunities

THEMES IN FOCUS

Want to Exhibit at World CX Summit?

Showcase your brand, launch your latest products and win business at the ultimate platform for innovation.

SPEAKERS

In his current capacity, Nakul leads a 50+ member global B2B eCommerce hub, focused on customer service, demand generation, campaign management and pricing/promotions to serve user growth/retention across 7 key distributive trade markets for Unilever across Thailand, Vietnam, Philippines, India, Pakistan, Bangladesh and Turkey.

Nakul Gaur

Director, Customer Experience
and User Growth,

Unilever

Singapore

Miao Song joined GLP on 22 June 2021 as Global Chief Information Officer/EC member. She has over 20 years of global experience in IT industry, with broad exposure to the Oil/ Energy/Natural Resources as well as Consumer Goods and Health Care business.

Miao Song

Global Chief Information Officer,

GLP

Singapore

With experience spanning across digital media, sales and customer success, Ashlyn has worked and lived in India, Australia, and Singapore, learning new skills along the way. At LinkedIn, he leads the Customer Success Organization for Global Clients in APAC. His personal mission is To Empower and Elevate people to be the best version of themselves.

ASHLYN RODRIGUES

Head of Customer Success, Global Clients APAC,

Singapore

Nikki has nearly 20 years of experience in marketing communications, working senior roles across industries both in-house and for creative agencies. As Marketing Growth Strategy Director for UPS AMEA, Nikki manages four teams and has deep knowledge in Brand, PR, Customer Experience, with a passion for digital, AI, and Phygital.

Nikki Taylor

Marketing Growth Strategy Director AMEA,

UPS

Singapore

As passionate Digital & Technology Leader at HEINEKEN with a customer-centric and data-driven mindset, Dr. Ralph Ostertag creates business value by focusing on innovation and growth additional to efficiency and effectiveness.

Dr. Ralph Ostertag

Director Digital & Technology Asia Pacific ,

Heineken

Singapore

Jerry has close to 15 years of experience in management consulting, solutions management, technology management and operations across the Asia Pacific region. He began his career with McKinsey & Company before moving on to Accenture and Thomson Reuters to champion solutions management and consulting in Asia.

Jerry Lim

Regional Head of Grab Support,

Grab Holdings Inc.

Singapore

Balaji has around 18 years of experience in leading digital transformation for organizations within healthcare, finance, and telecommunications verticals. Balaji uses his digital leadership, Lean principles, and collaborative approach to deliver business growth outcomes. In his current role as regional CIO, he leads the digital transformation for GE Healthcare in ASEAN, Korea and ANZ regions accounting for more than 850Mn in Revenue.

Balaji Uppili

Region CIO - ASEAN,
South Korea and ANZ,

GE Healthcare

Singapore

Caroline is a customer experience and marketing leader who designs and manages the customer journey for one of the leading family entertainment centre groups in Asia Pacific. Before joining the FEC industry, Caroline worked for over 20 years in travel and hospitality, from revenue management roles to marketing strategist to a policy-maker role in the Singapore Tourism Board.

Caroline Leong

Chief Customer Officer ,

TEEG

Singapore

Sourabh has almost 2 decades of experience across almost all facets of IT including IT Strategy, Transformation and IT Operations. He has managed teams across South East Asia, Europe, US and Australia. Sourabh worked with leading organizations such as Allianz, HCL, Dell and American Express before joining Liberty Mutual Insurance.

Sourabh Chitrachar

Regional VP (Asia) – Technology Strategy & Ops,

Liberty Mutual Insurance

Singapore

Katja is a seasoned leader in the digital industry with a proven track record of driving growth and innovation. As an expert in areas such as CX, UX, data science, and product design, as well as emerging technology, she is a highly sought-after keynote speaker. She has been recognized as one of the top 50 Australian professionals, Top 10 Women Disrupters and as one of Westpac/Australian Financial Review's '100 Women of Influence'.

Katja Forbes

Head of Client Experience,

Standard Chartered Bank

Singapore

HAPPENINGS

World CX Summit 2023| Hear from renowned experts on the best practices to achieve optimum results in a fast-moving digital world!

Product
Showcase

Explore hundreds of cutting-edge technology innovations within the customer experience ecosystem for enterprises to help build leaner business processes, develop innovative products, automate tasks that can minimize costs.

World CX Summit 2023 | Emerging technologies, when used together have the potential to revolutionize industries.

Business
Networking

As the world slowly comes back to normal, the physical event is bringing together top leaders and decision-makers who are using technology in innovative ways to drive business forward while delivering business value, and enhancing the overall customer experience.

Technology
Use-cases

Emerging technologies, when used together, have the potential to revolutionize industries.

Explore the possibilities of transformational technology use-cases presented by successful early adopters and pioneers within the field of customer experience.

Panel
Discussions

Be part of panel discussions and exchange ideas with some of the greatest minds in the space of Customer Experience.

Our panel includes the likes of seasoned, experience and accomplished veterans from the customer experience industry looking to find the very best solutions that will bridge business functions together.

TESTIMONIALS

See what clients say about our events

We generated a lot of potential leads from the event so I am confident we will see a positive return here hence why we will be sure to keep in touch with Trescon team for upcoming events.

The event was a smashing success. The hall was buzzing with delegates seeking to network, learn and attend all activities. For this reason, we applaud you for your carefully selected guest list.

We find it was quite interesting and very well organized. I must congratulate the organisers, Trescon has done a great job in terms of organizing the show.

The event itself was very engaging and lot of prospects and customers were actually interested to learn more about what we do as well as in the overall AI/ML space and I think that was very interesting.

We liked the event because I think that it was very fun and we got lots of leads and got to meet up with lots of people in the industry.

We’d like to acknowledge Trescon for all the great efforts and structured organization with thorough follow ups and accommodation.

It’s been exciting, and interesting, and we think there is lots of opportunity here, which is great.

Exchanging ideas at an event like this really opens up our thinking and helps us to think about things differently. It was a great event.

Gold Sponsor

Silver Sponsor

GOVERNMENTS AND ASSOCIATIONS WHO HAVE WORKED
WITH US IN THE PAST

CLIENTS THAT HAVE WORKED WITH US

TICKETS TO SINGAPORE WORLD CX SUMMIT

STANDARD

US$ 499

Valid until 24 March 2023

Conference zone
Networking zone
Exhibition zone
Executive lunch and coffee
VIP and speakers zone

Want to Exhibit at World CX Summit?

Showcase your brand, launch your latest products and win business at the ultimate platform for innovation.

DISCUSSION TOPICS

Accelerating digital transformation

Changing customer behaviours

Art and science of leveraging data

Automating contact centers

Conversational AI & chatbots

Enabling seamless omni-channel customer communication

Digital experience platforms

Navigating changing customer expectations

Event Managed by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.

A NEW ERA IN CX: DRIVING BUSINESS GROWTH

WHAT IS WORLD CX SUMMIT?

THEMES IN FOCUS

Want to Exhibit at World CX Summit?

SPEAKERS

Nakul Gaur

Miao Song

ASHLYN RODRIGUES

Nikki Taylor

Dr. Ralph Ostertag

Jerry Lim

Balaji Uppili

Caroline Leong

Sourabh Chitrachar

Katja Forbes

HAPPENINGS

TESTIMONIALS

We generated a lot of potential leads from the event so I am confident we will see a positive return here hence why we will be sure to keep in touch with Trescon team for upcoming events.

The event was a smashing success. The hall was buzzing with delegates seeking to network, learn and attend all activities. For this reason, we applaud you for your carefully selected guest list.

We find it was quite interesting and very well organized. I must congratulate the organisers, Trescon has done a great job in terms of organizing the show.

The event itself was very engaging and lot of prospects and customers were actually interested to learn more about what we do as well as in the overall AI/ML space and I think that was very interesting.

We liked the event because I think that it was very fun and we got lots of leads and got to meet up with lots of people in the industry.

We’d like to acknowledge Trescon for all the great efforts and structured organization with thorough follow ups and accommodation.

It’s been exciting, and interesting, and we think there is lots of opportunity here, which is great.

Exchanging ideas at an event like this really opens up our thinking and helps us to think about things differently. It was a great event.

Gold Sponsor

Silver Sponsor

GOVERNMENTS AND ASSOCIATIONS WHO HAVE WORKED
WITH US IN THE PAST

CLIENTS THAT HAVE WORKED WITH US

TICKETS TO SINGAPORE WORLD CX SUMMIT

STANDARD

US$ 499

Want to Exhibit at World CX Summit?

DISCUSSION TOPICS

WHO ATTENDS World CX Summit?

Event Managed by

A NEW ERA IN CX: DRIVING BUSINESS GROWTH

WHAT IS WORLD CX SUMMIT?

THEMES IN FOCUS

Want to Exhibit at World CX Summit?

SPEAKERS

Nakul Gaur

Miao Song

ASHLYN RODRIGUES

Nikki Taylor

Dr. Ralph Ostertag

Jerry Lim

Balaji Uppili

Caroline Leong

Sourabh Chitrachar

Katja Forbes

HAPPENINGS

TESTIMONIALS

We generated a lot of potential leads from the event so I am confident we will see a positive return here hence why we will be sure to keep in touch with Trescon team for upcoming events.

The event was a smashing success. The hall was buzzing with delegates seeking to network, learn and attend all activities. For this reason, we applaud you for your carefully selected guest list.

We find it was quite interesting and very well organized. I must congratulate the organisers, Trescon has done a great job in terms of organizing the show.

The event itself was very engaging and lot of prospects and customers were actually interested to learn more about what we do as well as in the overall AI/ML space and I think that was very interesting.

We liked the event because I think that it was very fun and we got lots of leads and got to meet up with lots of people in the industry.

We’d like to acknowledge Trescon for all the great efforts and structured organization with thorough follow ups and accommodation.

It’s been exciting, and interesting, and we think there is lots of opportunity here, which is great.

Exchanging ideas at an event like this really opens up our thinking and helps us to think about things differently. It was a great event.

Gold Sponsor

Silver Sponsor

GOVERNMENTS AND ASSOCIATIONS WHO HAVE WORKED WITH US IN THE PAST

CLIENTS THAT HAVE WORKED WITH US

TICKETS TO SINGAPORE WORLD CX SUMMIT

STANDARD

US$ 499

Want to Exhibit at World CX Summit?

DISCUSSION TOPICS

Want to explore sponsorship opportunities at World CX Summit?

WHO ATTENDS World CX Summit?

Event Managed by

GOVERNMENTS AND ASSOCIATIONS WHO HAVE WORKED
WITH US IN THE PAST