World CX Summit Singapore 2023

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WHAT IS WORLD CX SUMMIT?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this Singapore edition is gathering pre-qualified CX leaders, Marketers and tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit is hosting a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

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opportunities

THEMES IN FOCUS

Want to Exhibit at World CX Summit?

Showcase your brand, launch your latest products and win business at the ultimate platform for innovation.

SPEAKERS

Achint has over 17 years of experience in scaling businesses in consumer tech and media. As an avid speaker and passionate storyteller, he brings bottom-up business-building expertise in consumer tech and media with cross-functional experience in analytics, marketing, operations, strategy, content, and product development. In his dual roles, he leads ZALORA’s Cluster business across Singapore, Malaysia, Hong Kong, and Taiwan in addition to leading the Revenue and Marketing function across the ZALORA group.

Achint Setia

Chief Revenue and Marketing Officer (CRMO),

ZALORA

Singapore

Balaji has around 18 years of experience in leading digital transformation for organizations within healthcare, finance, and telecommunications verticals. He has extensive experience in building green field business support system implementations for leading telecommunication providers in the UK and New Zealand for managing customer interactions.

Balaji Uppili

CIO - ASEAN, South Korea and ANZ ,

GE Healthcare

Singapore

Nikki has nearly 20 years of experience in marketing communications, working senior roles across industries both in-house and for creative agencies. As Marketing Growth Strategy Director for UPS AMEA, Nikki manages four teams and has deep knowledge in Brand, PR, Customer Experience, with a passion for digital, AI, and Phygital.

Nikki Taylor

Marketing Growth Strategy Director AMEA ,

UPS

Singapore

Katja is a seasoned leader in the digital industry with a proven track record of driving growth and innovation. As an expert in areas such as CX, UX, data science, and product design, as well as emerging technology, she is a highly sought-after keynote speaker. She has been recognized as one of the top 50 Australian professionals, Top 10 Women Disrupters, and as one of Westpac/Australian Financial Review's '100 Women of Influence'.

Katja Forbes

Head of Client Experience CCIB ,

Standard Chartered Bank

Singapore

Gabriel Lazaro oversees Chubb's international general insurance business in 51 countries and territories, including digital insurance product distribution and digital business. Prior to joining Chubb, he held multiple international roles at leading companies across the globe. He is also the co-founder of the "StartupHub.NYC" which aims to support international tech start-ups in the US.

Gabriel Lazaro

Head of Digital, Overseas General Insurance,

Chubb

Singapore

Jerry has close to 15 years of experience in management consulting, solutions management, technology management and operations across the Asia Pacific region. He began his career with McKinsey & Company before moving on to Accenture and Thomson Reuters to champion solutions management and consulting in Asia. Throughout his career, he has been passionate about growing the open innovation culture in the region and inspiring the same passion in the next generation of leaders.

Jerry Lim

Regional Head of Grab Support ,

Grab Holdings Inc.

Singapore

Pat is frequently sought for her expertise in marketing strategies, as well as her views on the future of work. Her 20+ years of experience includes pioneering information systems for the Asian Development Bank, and digital transformation projects for Samsung. She's been featured in Forbes Asia and Business World, and is one of Asia’s Women Leaders (2019).

Patricia Mulles

Director and Global Head of Partnerships,

She Loves Data

Singapore

Jeffrey is a legal practitioner who specializes in data protection, cybersecurity, data governance, and artificial intelligence. His core expertise is in designing and executing legal solutions, advice and strategies in Technological matters. Jeffrey has worked on developing the SCS AI Ethics Body of Knowledge (BOK), and the world’s first AI Ethics professional certification programme in collaboration with SCS and IMDA of Singapore.

Jeffrey Lim

Director,

Joyce A Tan & Partners LLC

Singapore

HAPPENINGS

World CX Summit 2023| Hear from renowned experts on the best practices to achieve optimum results in a fast-moving digital world!

Product
Showcase

Explore hundreds of cutting-edge technology innovations within the customer experience ecosystem for enterprises to help build leaner business processes, develop innovative products, automate tasks that can minimize costs.

World CX Summit 2023 | Emerging technologies, when used together have the potential to revolutionize industries.

Business
Networking

As the world slowly comes back to normal, the physical event is bringing together top leaders and decision-makers who are using technology in innovative ways to drive business forward while delivering business value, and enhancing the overall customer experience.

Technology
Use-cases

Emerging technologies, when used together, have the potential to revolutionize industries.

Explore the possibilities of transformational technology use-cases presented by successful early adopters and pioneers within the field of customer experience.

Panel
Discussions

Be part of panel discussions and exchange ideas with some of the greatest minds in the space of Customer Experience.

Our panel includes the likes of seasoned, experience and accomplished veterans from the customer experience industry looking to find the very best solutions that will bridge business functions together.

TESTIMONIALS

See what clients say about our events

We generated a lot of potential leads from the event so I am confident we will see a positive return here hence why we will be sure to keep in touch with Trescon team for upcoming events.

The event was a smashing success. The hall was buzzing with delegates seeking to network, learn and attend all activities. For this reason, we applaud you for your carefully selected guest list.

We find it was quite interesting and very well organized. I must congratulate the organisers, Trescon has done a great job in terms of organizing the show.

The event itself was very engaging and lot of prospects and customers were actually interested to learn more about what we do as well as in the overall AI/ML space and I think that was very interesting.

We liked the event because I think that it was very fun and we got lots of leads and got to meet up with lots of people in the industry.

We’d like to acknowledge Trescon for all the great efforts and structured organization with thorough follow ups and accommodation.

It’s been exciting, and interesting, and we think there is lots of opportunity here, which is great.

Exchanging ideas at an event like this really opens up our thinking and helps us to think about things differently. It was a great event.

Gold Sponsors

Silver Sponsor

Bronze Sponsor

Media Partners

World AI Show - Jakarta - sponsors - media - ai-time-journal

World AI Show - Jakarta - sponsors - media - ico-holder

World AI Show - Jakarta - sponsors - media - NFA-Post

World AI Show - Jakarta - sponsors - media - the-techly

World AI Show - Jakarta - sponsors - media - datafloq

World AI Show - Jakarta - sponsors - media - dazeinfo

TICKETS TO SINGAPORE WORLD CX SUMMIT

STANDARD

US$ 499

Valid until 24 May 2023

Conference zone
Networking zone
Exhibition zone
Executive lunch and coffee
VIP and speakers zone

Want to Exhibit at World CX Summit?

Showcase your brand, launch your latest products and win business at the ultimate platform for innovation.

DISCUSSION TOPICS

Accelerating digital transformation

Changing customer behaviours

Art and science of leveraging data

Automating contact centers

Conversational AI & chatbots

Enabling seamless omni-channel customer communication

Digital experience platforms

Navigating changing customer expectations

Event by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.

A NEW ERA IN CX: DRIVING BUSINESS GROWTH

WHAT IS WORLD CX SUMMIT?

THEMES IN FOCUS

Want to Exhibit at World CX Summit?