World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this Singapore edition is gathering pre-qualified CX leaders, Marketers and tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit is hosting a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

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Explore sponsorship


Want to Exhibit at World CX Summit?

Showcase your brand, launch your latest products and win business at the ultimate platform for innovation.


Achint has over 17 years of experience in scaling businesses in consumer tech and media. As an avid speaker and passionate storyteller, he brings bottom-up business-building expertise in consumer tech and media with cross-functional experience in analytics, marketing, operations, strategy, content, and product development. In his dual roles, he leads ZALORA’s Cluster business across Singapore, Malaysia, Hong Kong, and Taiwan in addition to leading the Revenue and Marketing function across the ZALORA group.

Achint Setia

Chief Revenue and Marketing Officer (CRMO),



Balaji has around 18 years of experience in leading digital transformation for organizations within healthcare, finance, and telecommunications verticals. He has extensive experience in building green field business support system implementations for leading telecommunication providers in the UK and New Zealand for managing customer interactions.

Balaji Uppili

CIO - ASEAN, South Korea and ANZ ,

GE Healthcare


Nikki has nearly 20 years of experience in marketing communications, working senior roles across industries both in-house and for creative agencies. As Marketing Growth Strategy Director for UPS AMEA, Nikki manages four teams and has deep knowledge in Brand, PR, Customer Experience, with a passion for digital, AI, and Phygital.

Nikki Taylor

Marketing Growth Strategy Director AMEA ,



Katja is a seasoned leader in the digital industry with a proven track record of driving growth and innovation. As an expert in areas such as CX, UX, data science, and product design, as well as emerging technology, she is a highly sought-after keynote speaker. She has been recognized as one of the top 50 Australian professionals, Top 10 Women Disrupters, and as one of Westpac/Australian Financial Review's '100 Women of Influence'.

Katja Forbes

Head of Client Experience CCIB ,

Standard Chartered Bank


Gabriel Lazaro oversees Chubb's international general insurance business in 51 countries and territories, including digital insurance product distribution and digital business. Prior to joining Chubb, he held multiple international roles at leading companies across the globe. He is also the co-founder of the "StartupHub.NYC" which aims to support international tech start-ups in the US.

Gabriel Lazaro

Head of Digital, Overseas General Insurance,



Jerry has close to 15 years of experience in management consulting, solutions management, technology management and operations across the Asia Pacific region. He began his career with McKinsey & Company before moving on to Accenture and Thomson Reuters to champion solutions management and consulting in Asia. Throughout his career, he has been passionate about growing the open innovation culture in the region and inspiring the same passion in the next generation of leaders.

Jerry Lim

Regional Head of Grab Support ,

Grab Holdings Inc.


Pat is frequently sought for her expertise in marketing strategies, as well as her views on the future of work. Her 20+ years of experience includes pioneering information systems for the Asian Development Bank, and digital transformation projects for Samsung. She's been featured in Forbes Asia and Business World, and is one of Asia’s Women Leaders (2019).

Patricia Mulles

Director and Global Head of Partnerships,

She Loves Data


Jeffrey is a legal practitioner who specializes in data protection, cybersecurity, data governance, and artificial intelligence. His core expertise is in designing and executing legal solutions, advice and strategies in Technological matters. Jeffrey has worked on developing the SCS AI Ethics Body of Knowledge (BOK), and the world’s first AI Ethics professional certification programme in collaboration with SCS and IMDA of Singapore.

Jeffrey Lim


Joyce A Tan & Partners LLC




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US$ 499

Valid until 24 May 2023

  • Conference zone
  • Networking zone
  • Exhibition zone
  • Executive lunch and coffee
  • VIP and speakers zone

Want to Exhibit at World CX Summit?

Showcase your brand, launch your latest products and win business at the ultimate platform for innovation.


Accelerating digital transformation
Changing customer behaviours
Art and science of leveraging data
Automating contact centers
Conversational AI & chatbots
Enabling seamless omni-channel customer communication
Digital experience platforms
Navigating changing customer expectations

WHO ATTENDS World CX Summit?

Meet influential thought leaders, innovative solution providers
and industry peers - all under one roof

  • CEOs, CMOs, COOs, CDOs, CTOs, CIOs, CPOs
  • Heads of Product Development
  • Heads of Innovation
  • Heads of UX/ Chatbot
  • Technology Heads
  • Heads of Consumer Insights and Analytics
  • Enterprise CRM Architect / Director
  • Heads of ML/DL
  • Heads of Digital Transformation
  • Heads of AI
  • Heads of Digital Marketing
  • Heads Of Product / Senior Product Owner
  • Customer Experience Heads
  • Customer Service Heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Government
  • Banking, Financial Services and Insurance (BFSI)
  • Retail & E-Commerce
  • Healthcare & Pharmaceuticals
  • Travel & Hospitality
  • Transportation & Logistics
  • Telecommunication
  • OTT & Media
  • Online Demand Marketplaces

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Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.