Guillermo has over 20 years of experience in technology and digital businesses. He has primarily focused on data, product management, and customer experience. While serving as a Senior Product Manager at Amazon, he spearheaded numerous product and service launches, catering to customers in Europe and the USA. Currently, Guillermo is currently leading the Data Science, Analytics, and Customer Propositions teams at Singlife, paving the way for a more efficient path towards financial freedom for their clients in Singapore and beyond.

Guillermo Arbeiza

Chief Customer Officer,

Singlife with Aviva


Achint has over 17 years of experience in scaling businesses in consumer tech and media. As an avid speaker and passionate storyteller, he brings bottom-up business-building expertise in consumer tech and media with cross-functional experience in analytics, marketing, operations, strategy, content, and product development. In his dual roles, he leads ZALORA’s Cluster business across Singapore, Malaysia, Hong Kong, and Taiwan in addition to leading the Revenue and Marketing function across the ZALORA group.

Achint Setia

Chief Revenue and Marketing Officer (CRMO),



She is the Chief Marketing Officer at foodpanda leading brand, performance marketing and growth teams in 11 markets across Asia-Pacific. Previously, Anna was the Chief Growth Officer at King/Activision Blizzard, and prior to that - Chief Marketing Officer at Rakuten Viber where she oversaw global marketing, product growth, business development, public relations. Prior to that, she was Country Manager for Apple Services, responsible for driving business growth and local operations of the App Store, iTunes, Apple Music and iCloud.

Anna Znamenskaya

Chief Marketing Officer,



Raymond is currently leading service strategies, innovation, and omni-channel taxpayer experience efforts at the Inland Revenue Authority of Singapore (IRAS) as the Assistant Commissioner of Taxpayer eXperience Division. He is concurrently the Quality Service Manager at IRAS.

Raymond Tan

Assistant Commissioner, Taxpayer eXperience Division;
Quality Service Manager,

Inland Revenue Authority of Singapore (IRAS)


A performance-focussed senior management executive with over two decades experience spanning hotels and restaurant chains across Asia Pacific. Vineet has the unique experience of having worked on three brands in Yum’s portfolio – Pizza Hut, KFC and Taco Bell. He’s currently based in Singapore and manages the operations and Franchise Partnership of Pizza Hut across 09 countries in South Asia.

Vineet Sharma

Chief Operations Officer,

Pizza Hut South Asia – Yum! Brands


Jana is an avid data and diversity advocate, and headed teams and country operations at Estee Lauder, Sybase, SAS and Socialbakers. In 2009 & 2010 Jana was named one of the “Top 25 business women” in the Czech Republic and she is featured on the inaugural 2020 “Singapore 100 Women in Tech” list. Jana is a volunteering mentor of a non-commercial projects for future female leaders My Odyssey & Women in Business (National University of Singapore) and she collaborates with the European Women on Boards on the C-level program.

Jana Marle-Zizkova

Co-founder & CEO,

She Loves Data


Pavel is the Co-Founder of Shelovesdata.com a volunteer-led, non-profit organization that since 2016, has empowered over 16,000 women from more than 100 countries through their comprehensive training programs. Pavel has long history in digital marketing analytics space and currently also serves as a Head of Products at Meiro Customer Data Platform, a martech start-up he also co-founded.

Pavel Bulowski


She Loves Data


Pat has an experience of 23 years which includes pioneering information systems for the Asian Development Bank, digital transformation projects for Samsung and Pearson, and co-founding a music and art cafe. She also serves as Director and Global Partnerships Head for She Loves Data, a 25,000-member non-profit that focuses on data literacy and helping more women co-drive an AI-driven future. She’s been featured in Forbes Asia and Business World, and recognised as one of Asia’s Women Leaders (CMO Awards, 2019).

Patricia Mulles

Director and Global Head of Partnerships,

She Loves Data


Sachin Sharma is the Chief Product & Commercial Officer for Standard Chartered nexus, a Banking-as-a-Service proposition. Sachin is leading product development and commercial partnerships for the white-label plug and play banking solution with a vision to redefine the banking experience for customers globally by digitally marrying ecosystems to banks. An innovator at heart, Sachin has also launched several industry-first solutions throughout his career, including Dash, an award-winning mobile money service, Cash@POS with soCash, as well as products such as Bonus$aver and MyWay Savings Account.

Sachin Sharma

Chief Product & Commercial Officer,

Standard Chartered nexus


Lino Ahlering currently serves as the Group Chief Customer Officer of Daraz (Alibaba Group) leading the customer experience teams across Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. Prior to that Lino held the position of Managing Director at Daraz Nepal for 3.5 years, scaling it from a small startup to the leading online marketplace in the country together with the team and all their partners.

Lino Ahlering

Group Chief Customer Officer,

Daraz (Alibaba Group)


Natalia is the Chief Operating Officer of Trust Bank, and oversees banking operations, customer service and customer experience. Prior to Trust Bank, she managed the credit cards and unsecured loans business for Standard Chartered Bank in Singapore. Her focus was driving digitalisation of the business and enhancing customer experience. Under her leadership, the team rolled out several industry award-winning digital capabilities such as gamification, onboarding, and real-time offers. Natalia has been in banking since 2008 and her range of experience includes strategy, retail distribution and customer segmentation.

Natalia Goh

Chief Operating Officer,

Trust Bank


Pamela is an accomplished Digital Lead with an experience of over 8 years. She has a proven track record in the eCommerce, international trade, and development industry. She has consistently demonstrated her expertise in Agile management, Mobile Applications, Web UI/UX/MVT, Search Engine Optimization (SEO), Digital/Social Marketing Strategy, and Go-to-market strategy.

Pamela Choong

Head of Customer Experience,

JTC Corporation


Vikrama Dhiman is Head of Mobility Projects at Gojek, GoTo Group's on-demand services platform and pioneer of the multi-service ecosystem model. He is responsible for leading Gojek's transport product portfolio and has more than 18 years of experience in building internet products. During his career he has worked with companies ranging from publicly listed enterprises to startups, and has held roles supporting Fortune 500 companies as an agile consultant.


Head of Mobility Products,



Danny is responsible for Data Governance, Data Architecture, Business Analytics and Data Science, Data Migration and Transformation, and Data Strategy as the Head of Data at M1 Ltd. With over 20 years of experience implementing and overseeing data projects, Danny endeavors to instill data literacy in organizations and help achieve business outcomes through data democratization.

Danny Thien

Head of Data,

M1 Ltd.


Quinn is a long term volunteer for She Loves Data, and she has created and delivered some of She Loves Data’s most established programs such as Introduction to Data and Digital Analytics Certificate, on top of various corporate trainings on digital literacy and customer experience strategy. Quinn is also the Director of Client Services with Meiro Customer Data Platform, a MarTech startup based in Singapore. In this role, she advises her clients in activating data for personalizing customer engagement, optimizing marketing processes and operationalizing digital transformation initiatives, with a focus on the APAC market.

Quinn Pham

Instructor and Curriculum Designer: Data Analytics and CX Strategy,

She Loves Data


Nikki has nearly 20 years of experience in marketing communications, working senior roles across industries both in-house and for creative agencies. As Marketing Growth Strategy Director for UPS AMEA, Nikki manages four teams and has deep knowledge in Brand, PR, Customer Experience, with a passion for digital, AI, and Phygital.

Nikki Taylor

Marketing Growth Strategy Director AMEA,



Katja is a seasoned leader in the digital industry with a proven track record of driving growth and innovation. As an expert in areas such as CX, UX, data science, and product design, as well as emerging technology, she is a highly sought-after keynote speaker. She has been recognized as one of the top 50 Australian professionals, Top 10 Women Disrupters, and as one of Westpac/Australian Financial Review's '100 Women of Influence'.

Katja Forbes

Head of Client Experience CCIB,

Standard Chartered Bank


Soo Huat Chew is the Head of the regional team that manages various key business initiatives using AI data driven leads to drive sales revenue & customer experience. Previously Soo was the Head of Customers Experience for Intuitional Banking at DBS and prior to DBS he was with UBS & JPMorgan. Soo held the position of Chief Business Technologist for Fixed Income & FX at JPMorgan Asia.

Soo Huat Chew

Head, Biz Initiative and Enablement,

DBS Bank


Prem currently leads the Customer and Industry Workflow business for ServiceNow for Asia, India, and Korea. He has over 20 years of diverse experience leading teams across Sales and Consulting Services at Technology organizations such as Salesforce, Oracle, HP and supporting customers through their transformation journeys across Customer Experience, Digitisation and automation of Service Operations.

Prem Ganesan

Director, Customer and Industry Workflows,



Gabriel Lazaro oversees Chubb's international general insurance business in 51 countries and territories, including digital insurance product distribution and digital business. Prior to joining Chubb, he held multiple international roles at leading companies across the globe. He is also the co-founder of the "StartupHub.NYC" which aims to support international tech start-ups in the US.

Gabriel Lazaro

Head of Digital, Overseas General Insurance,



Denise Miura is responsible for the Go-to-Market strategy and growth in the region. She is a seasoned leader with over 3 decades of experience in the enterprise software industry, focusing on disruptive technologies. Prior to Medallia, Denise served as the Area VP APAC for MarkLogic, providing mission-critical data platform analytics solutions for semantic, AI, and machine-learning workloads. Denise earned a B.S. degree in Mathematics, Computer Science Track, from Carnegie Mellon University.

Denise Miura

Geo Vice President, APAC,



Alex is Vice President at Contentsquare and leads sales across the region and is a highly experienced senior leader in the technology industry, with over 18 years of proven experience across sales, marketing and general management in high growth SaaS organizations. Alex has recently worked in Omnichannel Strategies and Customer Experience Strategies with large Enterprises in Banking, Insurance, eCommerce plus other verticals including the largest Unicorns in Asia.

Alex Llorens

Vice President Asia,



Kelvin Yu is the Lead Solution Consultant at Contentsquare! Kelvin with an impressive background in providing cutting-edge solutions, has expertise in optimizing user experiences and is unparalleled. When he's not crafting remarkable digital experiences, you can find him mastering new martial arts techniques or whipping up delectable dishes in the kitchen.

Kelvin Yu

Lead Solutions Consultant APJ,



Vishal Agarwal is a highly accomplished and versatile professional with nearly two decades of expertise in the fields of enterprise solutions, marketing automation, and digital strategy. As the Co-Founder and CEO of Locobuzz, he assumes a pivotal role in steering the company's strategic vision and charting its future trajectory with unwavering determination. Under his adept leadership, Locobuzz has achieved remarkable growth and established a prominent presence within the digital customer experience landscape.

Vishal Agarwal

Co-Founder & CEO,


Jerry has close to 15 years of experience in management consulting, solutions management, technology management and operations across the Asia Pacific region. He began his career with McKinsey & Company before moving on to Accenture and Thomson Reuters to champion solutions management and consulting in Asia. Throughout his career, he has been passionate about growing the open innovation culture in the region and inspiring the same passion in the next generation of leaders.

Jerry Lim

Regional Head of Grab Support ,

Grab Holdings Inc.


Yash has 10+ years of cross functional experience in management consulting with expertise in CX strategy implementation, product development, digital transformation, workflow automation for insurance, banking, public sector and retail across KSA, UAE, Kuwait and India. He has also built strategic partnerships with market research companies, CX consultants, resellers and distributors across the globe.

Yash Sultania

CEO & Co-Founder,



Kannan is responsible for shaping and driving customer experience innovation throughout ZALORA, with a focus on building high levels of agility to adapt to ever-evolving customer expectations. Armed with passion, Kannan successfully digitalized various processes and adopted new communication channels to deliver superior service at the lowest cost possible.

Kannan Rajaratnam

Customer Experience and ePayments Director,



Abhishek has more than two decades of experience in driving Digital transformation and leading Digital businesses across multi-national insurers. He is currently working as Vice President and Chief Product Owner for Wellness, Digital Solutions and Customer Engagement, with focus on driving Digital Transformation to deliver business outcomes across Prudential’s International markets.

Abhishek Rathi

VP, Digital Solutions, Customer Engagement & Wellness,

Prudential Financial


Jay has functional expertise in customer enablement technologies (CRM) and Martech (CDP) which accelerate realisation of outcomes and benefits. He brings to the table 20+ years of cross-sectoral experience from engagements within Government, Banking, Telecom and Life Insurance with delivery and market growth responsibility.

Jay Bose

Head of Martech,



Agnisha has over 10+ years of experience in digital marketing, advertising, ecommerce, and CRM in the Pan-Asian market, across different industries – pharma, nutrition, FMCG, automotive etc., including client-side and agency experience. She has won numerous industry awards such as Campaign Asia 40 under 40 and Women in Marketing Global Award.

Agnisha Ghosh

Regional Director, Digital Media and Advertising Strategy,



Jeffery Lin is the Solutions Engineering APJ Director at Acquia. Previously the Global Presales Director at Appier, he brings nearly 20 years of sales solution expertise, including roles at Microsoft, Omniture, and Oracle. Jeffery leads and supports Acquia projects, ensuring outstanding customer success and sales performance across diverse regions.

Jeffrey Lin

Director, Solutions Engineering, APJ,



Sushil Katdare is a highly respected Chartered Marketer and Certified ScrumMaster®️ with over two decades of experience in driving exceptional customer experiences within the healthcare industry. As a CX expert, Sushil has amassed invaluable insights working in pharmaceuticals, consumer health, and medical devices on a global, regional, and country-level basis. With solid expertise in crafting compelling customer experiences, passion for brand management and advertising, and data-driven approach, he has delivered commercial excellence across numerous projects.


CX Director, Greater China & Intercontinental Region,



Babul Balakrishnan is the Global Head of Customer Care at Thunes; he has 23+ years of experience in logistics, ecommerce, IT, telecoms and fintech gaining invaluable experience across HR, IT, Customer Service, Operations, Business Development and Sales. Babul has a degree in Computer Science and his current role at Thunes empowers him to drive process optimization and foster a culture of unparalleled customer experience.

Babul Balakrishnan

Global Head Of Customer Care,



SheueChee is a payment specialist with two decades of experience in the industry. Chee has worked at world-class institutions like TSYS, NTT Data, JP Morgan, and Uber, earning her a reputation as one of the most impressive payment specialists in the industry. Besides her day job, Chee is also a member of the Board of Directors for the Merchant Advisory Group (MAG) APAC with a mission to drive positive change and innovation in the payments industry.

SheueChee Beh

Head of Payment, APAC,



Joey Tan is the Head of CX at GXS Bank with an experience of 17+ years, she is responsible for driving CX strategy, designing & delivering exceptional customer experiences by harnessing the power of data, technology, AI and automation. Joey is passionate about challenging the status quo of banking, advocating for customers and delivering ‘wow’ experiences to win their hearts.

Joey Tan

Head of Customer Experience (CX),



Jas is a marketing leader with experience across product creation, market penetration and growth marketing across the APAC region. Jas specializes in product evolution and digital service transformation. Her experience stretches across tech, entertainment, luxury, and finance industries. She has an MBA in international trade and trade finance.

Jaspreet Kaur

Head of Marketing & Strategic Planning,



Scott was an early joiner of ShopBack, serving as head of CRM before moving to the product team. As the product owner for user communications and customer help & support, Scott's mission is to build platforms and systems to serve contextually relevant content to users.

Thiam Kee (Scott) Tan

Product Owner, Core Experience,



Kaushal Pilikuli is Vice President of ShopCash and Loyalty at Wego. He heads the product, growth, operations and customer experience of ShopCash, a cashback and rewards app in the MENA region. He is passionate about building amazing products and has rich experience in coding, growth marketing and product management.

Kaushal Pilikuli

Vice President, ShopCash and Loyalty,



Jeffrey is a legal practitioner who specializes in data protection, cybersecurity, data governance, and artificial intelligence. His core expertise is in designing and executing legal solutions, advice and strategies in Technological matters. Jeffrey has worked on developing the SCS AI Ethics Body of Knowledge (BOK), and the world’s first AI Ethics professional certification programme in collaboration with SCS and IMDA of Singapore.

Jeffrey Lim


Joyce A Tan & Partners LLC


Adil has 20 years of experience in driving successful business operations and enhancing corporate productivity and worked with consulting firms such as Accenture, HP, Virtusa and managed various Business practices and client portfolios involving Technology, Management Consulting, Strategy, System Integration, Digital Transformation, IoT, Cloud and Outsourcing initiatives across APAC.

Adil Antia

Vice President, Technology & Solutions,

FPT Asia Pacific


Nikhil has been leading businesses in the APAC market for over a decade. He is currently representing Kore.ai as Vice President SEA & ANZ and responsible for driving the brand awareness and business in the region. Prior to Kore.ai, his leadership has been instrumental for the growth of companies like Exotel and Ameyo in the enterprise segment across APAC.

Nikhil Sharma

Vice President (SEA & ANZ),



Tanvi is an experienced MarTech & Ad Sales leader with a decade of experience partnering with Large Enterprises and High Growth Digital Natives across Asia Pacific. She is currently building and scaling the GTM strategy for the newest (& most exciting) segment at Braze - Start Ups & SMBs.

Tanvi Bist

Head of Startups and SMB, APAC,