World CX Summit Singapore 2023

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WHAT IS WORLD CX SUMMIT?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this Singapore edition is gathering pre-qualified CX leaders, Marketers and tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit is hosting a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

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THEMES IN FOCUS

Want to Exhibit at World CX Summit?

Showcase your brand, launch your latest products and win business at the ultimate platform for innovation.

SPEAKERS

Guillermo has over 20 years of experience in technology and digital businesses. He has primarily focused on data, product management, and customer experience. While serving as a Senior Product Manager at Amazon, he spearheaded numerous product and service launches, catering to customers in Europe and the USA. Currently, Guillermo is currently leading the Data Science, Analytics, and Customer Propositions teams at Singlife, paving the way for a more efficient path towards financial freedom for their clients in Singapore and beyond.

Guillermo Arbeiza

Chief Customer Officer,

Singlife with Aviva

Singapore

Achint has over 17 years of experience in scaling businesses in consumer tech and media. As an avid speaker and passionate storyteller, he brings bottom-up business-building expertise in consumer tech and media with cross-functional experience in analytics, marketing, operations, strategy, content, and product development. In his dual roles, he leads ZALORA’s Cluster business across Singapore, Malaysia, Hong Kong, and Taiwan in addition to leading the Revenue and Marketing function across the ZALORA group.

Achint Setia

Chief Revenue and Marketing Officer (CRMO),

ZALORA

Singapore

She is the Chief Marketing Officer at foodpanda leading brand, performance marketing and growth teams in 11 markets across Asia-Pacific. Previously, Anna was the Chief Growth Officer at King/Activision Blizzard, and prior to that - Chief Marketing Officer at Rakuten Viber where she oversaw global marketing, product growth, business development, public relations. Prior to that, she was Country Manager for Apple Services, responsible for driving business growth and local operations of the App Store, iTunes, Apple Music and iCloud.

Anna Znamenskaya

Chief Marketing Officer,

foodpanda

Singapore

Raymond is currently leading service strategies, innovation, and omni-channel taxpayer experience efforts at the Inland Revenue Authority of Singapore (IRAS) as the Assistant Commissioner of Taxpayer eXperience Division. He is concurrently the Quality Service Manager at IRAS.

Raymond Tan

Assistant Commissioner, Taxpayer eXperience Division;
Quality Service Manager,

Inland Revenue Authority of Singapore (IRAS)

Singapore

A performance-focussed senior management executive with over two decades experience spanning hotels and restaurant chains across Asia Pacific. Vineet has the unique experience of having worked on three brands in Yum’s portfolio – Pizza Hut, KFC and Taco Bell. He’s currently based in Singapore and manages the operations and Franchise Partnership of Pizza Hut across 09 countries in South Asia.

Vineet Sharma

Chief Operations Officer,

Pizza Hut South Asia – Yum! Brands

Singapore

Jana is an avid data and diversity advocate, and headed teams and country operations at Estee Lauder, Sybase, SAS and Socialbakers. In 2009 & 2010 Jana was named one of the “Top 25 business women” in the Czech Republic and she is featured on the inaugural 2020 “Singapore 100 Women in Tech” list. Jana is a volunteering mentor of a non-commercial projects for future female leaders My Odyssey & Women in Business (National University of Singapore) and she collaborates with the European Women on Boards on the C-level program.

Jana Marle-Zizkova

Co-founder & CEO,

She Loves Data

Singapore

Pavel is the Co-Founder of Shelovesdata.com a volunteer-led, non-profit organization that since 2016, has empowered over 16,000 women from more than 100 countries through their comprehensive training programs. Pavel has long history in digital marketing analytics space and currently also serves as a Head of Products at Meiro Customer Data Platform, a martech start-up he also co-founded.

Pavel Bulowski

Co-founder,

She Loves Data

Prague

Pat has an experience of 23 years which includes pioneering information systems for the Asian Development Bank, digital transformation projects for Samsung and Pearson, and co-founding a music and art cafe. She also serves as Director and Global Partnerships Head for She Loves Data, a 25,000-member non-profit that focuses on data literacy and helping more women co-drive an AI-driven future. She’s been featured in Forbes Asia and Business World, and recognised as one of Asia’s Women Leaders (CMO Awards, 2019).

Patricia Mulles

Director and Global Head of Partnerships,

She Loves Data

Singapore

HAPPENINGS

World CX Summit 2023| Hear from renowned experts on the best practices to achieve optimum results in a fast-moving digital world!

Product
Showcase

Explore hundreds of cutting-edge technology innovations within the customer experience ecosystem for enterprises to help build leaner business processes, develop innovative products, automate tasks that can minimize costs.

World CX Summit 2023 | Emerging technologies, when used together have the potential to revolutionize industries.

Business
Networking

As the world slowly comes back to normal, the physical event is bringing together top leaders and decision-makers who are using technology in innovative ways to drive business forward while delivering business value, and enhancing the overall customer experience.

Technology
Use-cases

Emerging technologies, when used together, have the potential to revolutionize industries.

Explore the possibilities of transformational technology use-cases presented by successful early adopters and pioneers within the field of customer experience.

Panel
Discussions

Be part of panel discussions and exchange ideas with some of the greatest minds in the space of Customer Experience.

Our panel includes the likes of seasoned, experience and accomplished veterans from the customer experience industry looking to find the very best solutions that will bridge business functions together.

TESTIMONIALS

See what clients say about our events

We generated a lot of potential leads from the event so I am confident we will see a positive return here hence why we will be sure to keep in touch with Trescon team for upcoming events.

The event was a smashing success. The hall was buzzing with delegates seeking to network, learn and attend all activities. For this reason, we applaud you for your carefully selected guest list.

We find it was quite interesting and very well organized. I must congratulate the organisers, Trescon has done a great job in terms of organizing the show.

The event itself was very engaging and lot of prospects and customers were actually interested to learn more about what we do as well as in the overall AI/ML space and I think that was very interesting.

We liked the event because I think that it was very fun and we got lots of leads and got to meet up with lots of people in the industry.

We’d like to acknowledge Trescon for all the great efforts and structured organization with thorough follow ups and accommodation.

It’s been exciting, and interesting, and we think there is lots of opportunity here, which is great.

Exchanging ideas at an event like this really opens up our thinking and helps us to think about things differently. It was a great event.

Community Partners

Innovation Partner

Platinum Sponsor

World CX Summit - Singapore - sponsors - platinum - medallia

Gold Sponsors

Silver Sponsors

Executive Roundtable Partner

Bronze Sponsors

Media Partners

World CX Summit - Singapore - sponsors - media - ai-time-journal

World CX Summit - Singapore - sponsors - media - ico-holder

World CX Summit - Singapore - sponsors - media - NFA-Post

World CX Summit - Singapore - sponsors - media - the-techly

World CX Summit - Singapore - sponsors - media - datafloq

World CX Summit - Singapore - sponsors - media - dazeinfo

World CX Summit - Singapore- sponsors - media - coinedition

World CX Summit - Singapore- sponsors - media - wire19

World CX Summit - Singapore- sponsors - media - droomdroom

TICKETS TO SINGAPORE WORLD CX SUMMIT

STANDARD

US$ 399

Valid until 1 August 2023

Conference zone
Networking zone
Exhibition zone
Executive luncheon on both days
Networking coffee breaks

Want to Exhibit at World CX Summit?

Showcase your brand, launch your latest products and win business at the ultimate platform for innovation.

DISCUSSION TOPICS

Accelerating digital transformation

Changing customer behaviours

Art and science of leveraging data

Automating contact centers

Conversational AI & chatbots

Enabling seamless omni-channel customer communication

Digital experience platforms

Navigating changing customer expectations

Event by

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.

A NEW ERA IN CX: DRIVING BUSINESS GROWTH

WHAT IS WORLD CX SUMMIT?

THEMES IN FOCUS

Want to Exhibit at World CX Summit?